Civil Aviation Authority
Communications Coordinator
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Salary: up to £30,000 per annum dependent upon experience + £4,759 on call allowance. Contract Type: Permanent, Full-time Security Level: BPSS Location: London, Canary Wharf – min 2 days in the office per week. Visa Restrictions: This position does not offer visa sponsorship Closing Date: 12th August 2026 Interview Date: 24th and 25th August 2026
About Us
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
We're looking for a Communications Coordinator to play a key role in our Communications & Engagement Team. This is an exciting opportunity to support a busy press office, coordinate strategic communications planning, provide meaningful insight and reporting, and help deliver engaging digital communications that support organisational priorities.
You'll work across a wide range of communications activity, helping ensure our teams are joined up, data-informed, and proactive in how we communicate with our audiences. From supporting media and identifying communications opportunities, to maintaining the communications forward planner and producing monthly performance reports, you'll be at the centre of our communications operation.
You'll be naturally curious, highly organised and collaborative, with an interest in both delivery and measuring performance. You'll be a confident project manager who helps colleagues deliver communications that have measurable impact.
You’ll be someone who thrives in a fast-paced environment, can balance reactive and proactive work, and is keen to develop into a well-rounded communications professional.
Core Accountabilities
Press Office Support
- Support the day-to-day running of the press office, including managing enquiries, coordinating responses, monitoring media coverage and supporting reactive and proactive communications activity.
- Support the development and delivery of proactive communications campaigns and media announcements that advance strategic objectives.
Monitoring and Evaluation
- Produce communications impact reports, bringing together data and insight from across channels to demonstrate performance, identify trends and inform future activity.
- Provide ongoing communications data, evaluation and audience insights to support planning and decision-making.
- Contribute to communications evaluation, lessons learned reviews, and continuous improvement activity.
- Support the team's use of data, insight and emerging technologies, including AI-enabled approaches that improve communications delivery.
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Project Management
- Own and maintain the team's forward planner, ensuring communications activity is coordinated, resourced, and project managed.
- Track engagement with key stakeholders to support delivery of communications objectives.
About You
Essential:
- Strong organisational and planning skills, with experience managing schedules, planners and competing priorities.
- Experience working in communications, media relations, press office or digital communications environment.
- Excellent written communication skills with the ability to draft clear, concise, and audience-focused content.
- Experience gathering and presenting data and insights, and wider communications monitoring support.
- Strong understanding of different communications channels and how content can be tailored for different audiences.
Desirable:
- Trained in PRINCE2 project management methodology
- Experience evaluating campaigns and communications activity against performance measures.
- Experience building positive relationships with a wide range of stakeholders.
- Knowledge of audience insight, audience segmentation or persona development.
- Experience using analytics and reporting tools to inform communications planning.
- Experience identifying opportunities to use AI to improve communications delivery
Why Join Us?
This role offers the opportunity to gain experience across the full communications spectrum, from media relations and strategic planning through to digital communications, campaign evaluation and organisational insight. You'll play a vital role in helping shape a more proactive, data-driven communications function while developing your own communications expertise.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
If you do not meet these requirements, we may not be able to accept your application.
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For more information on BPSS clearance please visit - BPSS clearance
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.
We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.
Inclusive Recruitment
We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.
Use of Artificial Intelligence by Candidates in the CAA Recruitment Process
We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.
Working With Us
Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: 12th August 2026 Interview Date: 24th and 25th August 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
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