Communications & Engagement Lead

West Bromwich | People & Transformation

Shape the culture. Influence the conversation. Drive meaningful change.

We're looking for an experienced Communications & Engagement Lead to join our People & Transformation team and play a pivotal role in shaping how we connect, communicate, and engage with colleagues across the organisation.

This is a fantastic opportunity for a communications professional who thrives at the intersection of culture, employee engagement, internal communications, and organisational change. You'll work closely with senior leaders to bring our strategy, values, and ambitions to life through impactful communications, employee listening initiatives, and engagement programmes.

The Role

Reporting to the Director of Change, Culture & Engagement, you'll lead the development and delivery of our communications and engagement strategy, ensuring colleagues feel informed, connected, and empowered to contribute to our success.

You'll be responsible for:

• Developing and delivering integrated communication and engagement strategies aligned to organisational priorities.
• Creating high-impact internal communication campaigns across multiple channels and locations.
• Supporting cultural transformation by embedding organisational values and behaviours through targeted initiatives.
• Advising senior leaders on key messaging, leadership communications, and change communications.
• Leading employee listening activities, including surveys, feedback forums, and employee voice initiatives.
• Using engagement insights and communication metrics to measure impact and drive continuous improvement.
• Building communication and engagement capability across the management population.
• Optimising communication channels and ensuring content remains engaging, relevant, and accessible.