Reckitt
Communications Lead - GBS Supply
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We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
GBS
Behind our iconic power brands that touch millions of lives daily – from Dettol and Lysol to Durex and Nurofen – lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).
Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We’re not a traditional back-office function; we’re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt’s mission.
About The Role
The GBS Supply Transformation Communications Lead will define and coordinate the overall communication strategy and plan for the programme. This includes developing compelling, timely and clear communications that support major transformation milestones, drive engagement, and help our people understand and adopt new ways of working.
This role reports directly to the Communications Business Partner for Supply, with a dotted line into the GBS, Organisational Change Management Lead. It forms a key part of the broader Programme Change and Communications team for this project, ensuring a cohesive narrative, consistent stakeholder engagement and alignment across all programme workstreams.
A key part of the role is ensuring all communications uphold the corporate communications strategy, follow Reckitt’s brand guidelines and tone of voice, and apply the approved global templates, cascading them effectively to regional and local markets. Collaboration with external consulting partners will be essential to ensure quality, accuracy and consistency across all communication materials.
Please note that this role is offered on a fixed-term contract until December 2027.
Your responsibilities
Transformation Communications
- Own and maintain the GBS Supply transformation communications plan, ensuring alignment with the overall Supply and GBS communications plans
- Ensure all messaging adheres to Reckitt brand guidelines, tone of voice and global communication principles
- Translate complex transformation activities into clear, accessible and engaging communications for diverse global audiences
- Analyse the people, process, organisation, and technology impacts of change (IOC); develop and execute communication and engagement solutions and plans to align markets and to embed new ways of working
- Map and understand stakeholder needs across the transformation programme to enable targeted, timely communication
- Ensure communications reflect the vision and direction of the Chief Supply Officer, SVP CSLP and wider Supply leadership team
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Execution & Leadership
- Develop and deliver high‑quality communications across multiple channels (Viva Engage, email, MS Teams, SharePoint, video, presentations)
- Work closely with consulting partners, validating content, aligning messages and ensuring deliverables meet Reckitt’s communication and brand standards
- Input into the design, preparation and delivery of GBS Supply transformation events (e.g., critical stakeholder meetings, leadership sessions, roadshows)
- Draft and edit senior leader messaging, talking points, presentations, external customer comms (as required) and narrative materials for the project
- Ensure global communication templates, toolkits and best‑practice frameworks are cascaded, adopted and correctly applied by regional and market teams
Measurement & Reporting
- Evaluate communication effectiveness using surveys, analytics and qualitative feedback
- Track and report stakeholder engagement, sentiment and readiness across markets
- Recommend improvements to strengthen engagement, clarity and adoption across all regions
Capability Building & Continuous Improvement
- Build communication capability within the change network, and local leadership teams
- Guide local change leads on major communication activities, sharing best practice and lessons learned
- Drive continuous improvement in how the programme communicates change across the organisation
The experience we're looking for
- Proven experience in a communications lead role, ideally within transformation, organisational change or Supply/Tech environments
- Strong corporate communication experience within a global, complex business
- Demonstrated ability to work in a fast‑paced, highly dynamic programme environment
- Experience supporting or leading communications in Supply, digital, or IT transformation programmes
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The skills for success
- Skilled in senior stakeholder management across global and regional teams
- Proficient with digital communication tools (Viva Engage, MS Teams, SharePoint) and Microsoft Office (PowerPoint, Excel, Word)
- Strong project and time‑management capabilities with the ability to prioritise and work autonomously
- Excellent English language skills, both verbal and written
- Passionate about the power of organisational change & effective communications
- Strong critical analysis and risk mitigation
- Ability to analyse data and create and report insights.
- Ability to build trust and rapport with others.
- Strong attention to detail
- Problem solving mindset
- Ability to work independently and as part of a team.
- Self-motivated and highly organised
- Creative and structured
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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