National Trust
Communications & Marketing Officer
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Summary
As a Communications and Marketing Officer for Worcestershire, you'll be supporting the delivery of our marketing and communications plan by tailoring content to appeal to our target audiences.
Every day, the National Trust protects incredible places, but they don't stay special on their own. We are looking for a creative, people-focused Communications & Marketing Officer to bring the rich history, vibrant events, and vital conservation work of our Worcestershire properties to life.
In this role, you will be an engaging storyteller. You'll explore our remarkable properties, finding the narratives that matter and translating them into engaging digital and print content. From managing social media channels, to writing local press releases, you'll connect our audiences to nature, beauty, and history.
Shifts will typically be 9am-5pm with occasional evenings. Your working pattern will be flexible and include regular weekends.
Interview date: 29th September at Hanbury Hall
What It's Like To Work Here
Reporting to the Visitor Experience Manager, you'll be working as part of a fun and collaborative portfolio team covering sites in Worcestershire, including Croome, Hanbury Hall, Greyfriars House and Garden and The Firs.
Worcestershire and Herefordshire | Midlands | National Trust
What You'll Be Doing
- You'll always be on the lookout for a great story, something that will capture the attention and interest of our audiences.
- You'll be insights and audience focused, attending meetings, and working alongside colleagues to spot exciting opportunities to bring our places to life.
Working to a portfolio communications plan, you’ll translate stories into engaging content using your skills in capturing, editing, and copy writing. You’ll adapt each story to suit a variety of audiences and channels including paid media, social media, web pages, and internal and external communications. You may be asked to represent the portfolio externally, including at industry events. You’ll follow relevant image capture and storage compliance guidelines, and work within the National Trust’s brand and tone of voice guidance.
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- You’ll be collaborative, self-motivated, adaptable, and comfortable working within shifting contexts and timelines.
- You’ll be part of the portfolio Duty Management team, acting as the main contact point for staff, volunteers, and visitors.
You'll be working closely with your colleagues on site and the Trusts regional advisers, known as consultants. You'll be part of a team making sure that we're sharing the best stories we can, with a focus on spreading the word about places to visit and letting people know about the Trust’s conservation work.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who We're Looking For
We'd love to hear from you if you’re:
- familiar and confident with various marketing techniques, including digital and social media
- experienced in writing and speaking clearly
- someone who puts people first, and understands why great customer service matters
- skilled in working with IT (including Microsoft Office)
- good at solving problems, and able to work on your own initiative
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place Croome Park, High Green, Worcester, WR8 9JS
Requirements
- Compliance
- Eligibility to Work in the UK
Additional information
Closing Date: 20th September 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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