The post holder in each of these roles will manage activities, projects and/or programmes in order to deliver against annual objectives and longer term strategic plans, ensuring they are reaching their maximum potential for audiences, partners and participants.

Key Accountabilities

• Plan the development and delivery of programmes and activities in line with objectives and in response to emerging needs. This role includes developing and delivering the Acton Access: Signs, Stories, and Skills project.
• Manage the set up, delivery and evaluation of activities, working closely with other Museum teams such as Curatorial, Public Programmes & Events, and Depot Operations ensuring they provide an excellent audience experience.
• Co-produce and/or develop specialist and bespoke approaches, delivery models and content, to suit the varied needs, interests and requirements of participating individuals and communities.
• Support others to develop best practice in participation, partnership work and coproduction internally at LTM and share practice externally with the cultural sector.
• Build strong, long term and mutually beneficial partnerships with community organisations which enable the needs of these audiences to be advocated for within the Museum and ensure programmes deliver on strategic social impact ambitions for LTM and enhance our reputation as a vibrant, participatory venue.
• Plan and manage evaluation and monitoring of programmes and events, ensuring the regular and consistent collection and analysis of data to inform programme development and reporting.
• Manage a budget, monitoring expenditure to ensure programmes are delivered in a realistic and sustainable way.
• Directly and indirectly manage staff, freelancers, Young Freelancers and volunteers as necessary to deliver the programme.

Essential

• Ability to successfully articulate, plan and deliver a coherent programme of activities and events.
• Strong organisational skills: a proven ability to work on own initiative and in a diverse team, to prioritise and manage own time and that of others to meet deadlines.
• Effective interpersonal skills with an ability to create and nurture working relationships at different levels.
• Exceptional ability to build personal and organisational relationships at all levels.
• Excellent written and verbal communication skills.
• Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the Learning & Participation directorate and the museum.
• Computer skills (MS Office Suite and other) will be needed to take advantage of the Museum’s Information technology.

Knowledge

• A good knowledge, and interest in, best practice in learning, audience engagement and events in museums and cultural attractions.
• A basic knowledge of learning programme and event operations and management.
• Proven knowledge of designing and evaluating outcomes-focused activities and programmes.
• Computer literate with experience in the use of MS Word, Excel and PowerPoint.
• A knowledge of Safeguarding basics.
• Up-to-date knowledge and awareness of inclusion and participation best practice.
• Coaching and mentoring skills: Demonstrable ability to enable learning for all young people aged 16-25.

Experience

• Experience of working with a range of youth and community audiences including those with additional needs.
• Experience of working with young people in an informal learning environment to achieve personal and professional positive progression.
• Experience brokering, managing and developing strong, mutually beneficial partnerships with community organisations.
• Experience of developing engaging coproduced engagement experiences in a heritage or other education or engagement setting with audiences and partners.
• Experience of successfully managing people at all stages of their careers, particularly freelancers, young people and volunteers.

Desirable

• A basic knowledge of, and interest in, the history of London and its transport
• Knowledge and networks within Acton’s communities

Application Process

Please apply using your CV and a 1 page cover letter

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV

PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 29/30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.