Glandore
Community and Member Service Executive
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Company Description
Glandore provides innovative, flexible workspaces in prime business and tech locations across Dublin, Belfast, and Cork, offering virtual offices, coworking spaces, private offices, meeting rooms, and event spaces. The company supports businesses of all sizes, from local enterprises to leading global brands such as Facebook, Dropbox, Twitter, Yelp, and Bloomberg, by enabling flexibility and scalability as they grow. Members benefit from an exclusive network and curated events including educational seminars, workshops, fireside discussions, social gatherings, business briefings, and fitness classes designed to foster meaningful connections. Glandore also offers premium event and hospitality spaces at No. 25 Fitzwilliam Place and its in-house restaurant Suesey Street in Dublin 2, creating a cohesive environment for work, networking, and corporate entertainment.
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Role Description
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The Community and Member Service Executive is a full-time, on-site role based at Glandore’s Belfast location. This role focuses on delivering exceptional member experiences by welcoming members and guests, handling daily inquiries, and providing responsive front-of-house support. The Executive coordinates and promotes member events, encourages community engagement, and helps connect members with relevant opportunities and services.
Responsibilities
- Managing meeting room bookings
- Supporting workspace operations
- Resolving member issues
- Ensuring common areas are professional, comfortable, and well-presented
- Collaborating with internal teams to improve services
- Gathering member feedback
- Contributing to marketing or communications related to community activities
Qualifications
- Strong Interpersonal Skills and Communication abilities to build relationships and interact professionally with diverse members and stakeholders.
- Community Engagement and Community Management skills to support member events, foster networking, and nurture an active, inclusive community.
- Solid Customer Service skills to respond promptly to queries, manage issues with empathy, and maintain high satisfaction levels.
- Ideally have experience in hospitality, coworking, office management, or a client-facing environment, with proven organizational and time-management skills.
- Comfortable using office and scheduling software, have attention to detail, and demonstrate a proactive, solutions-focused approach.
- A secondary-level qualification; a further qualification in business, hospitality, communications, or a related field is beneficial.
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