International Workplace Group plc
Community Associate
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Company Description
International Workplace Group plc (IWG) is a global leader in hybrid work solutions, supporting organizations in over 120 countries to create flexible, productive, and sustainable work environments. Through well-known workspace brands such as Regus, Spaces, HQ, and Signature, IWG provides flexible offices, meeting rooms, virtual offices, and enterprise workplace solutions for businesses of all sizes. Every day, millions of people use IWG’s global network to reduce real estate costs, support hybrid teams, and expand into new markets more quickly. IWG’s expertise and data-driven insights help organizations adapt to evolving workforce expectations with greater agility and resilience. The company regularly shares workplace insights, customer stories, and research to shape the future of work.
Role Description
The Community Associate is a full-time, on-site role based in Stratford-upon-Avon, responsible for delivering an excellent experience to customers and visitors across IWG’s workspace locations. In this role, the Community Associate welcomes clients, manages reception duties, and ensures that offices, meeting rooms, and common areas are professional, well-presented, and ready for use.
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Day-to-day responsibilities include:
- Handling customer inquiries
- Providing support with bookings and services
- Coordinating workspace setup
- Assisting with basic administrative tasks
- Helping build a positive community atmosphere by facilitating introductions between members
- Sharing information about services and events
- Responding promptly to feedback or issues
Collaboration with local and regional teams is key to maintaining consistent service standards and supporting the overall performance of the center.
Qualifications
- Strong Interpersonal Skills and Communication abilities to interact effectively with customers, colleagues, and stakeholders.
- Community Support and Community Health awareness to foster a welcoming, inclusive, and supportive workspace environment.
- Case Management and organizational skills to manage customer requests, follow up on issues, and maintain accurate records of interactions.
- Customer service experience, problem-solving skills, and the ability to remain calm and professional in a fast-paced environment.
- Basic administrative and computer skills (e.g., email, calendar, office software) and attention to detail in handling bookings and documentation.
- Ability to work on-site full time in Stratford-Upon-Avon, with flexibility to support varying customer needs and center operations.
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Experience in hospitality, coworking, customer service, or office management is beneficial; vocational training or education in business, customer service, or a related field is an advantage.
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