Severn Wye
Community-based Energy Advisers (Gwent)
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Based in either Blaenau Gwent, Caerphilly, Monmouthshire, Newport or Torfaen
Advocating for vulnerable people
Flexible working opportunities available
Full-time or part-time, minimum 3 days per week
Full training given
Severn Wye is seeking compassionate and proactive individuals to advocate and support vulnerable people in their homes and the community, helping them overcome barriers to accessing energy services. The ideal candidates will demonstrate strong interpersonal skills and a non-judgemental approach.
These essential roles are central to our mission, offering compassionate, practical support to individuals across different districts in Gwent plus surrounding area. You'll visit people in their homes, provide advice by phone, and engage with the wider community at local events. Your work will make a meaningful impact—helping individuals navigate energy challenges with empathy, clear guidance, and a deep understanding of the support available.
As a Community-based Energy Adviser, you will play a vital role in supporting and advocating for individuals and families — many of whom are vulnerable — helping them resolve energy-related challenges. Working in people’s homes and at community events, you’ll provide practical advice on reducing energy costs, applying to trust funds, managing meter issues, and using smart technology. You’ll guide clients through accessing support, managing debt, and building long-term resilience. While the role can be emotionally demanding, it is deeply rewarding — you’ll empower people with the knowledge and confidence to take control of their energy use, improve their wellbeing, and make a lasting, positive difference.
A DBS check will be needed for the role and Severn Wye will pay for this.
Why you’ll enjoy working with us
Severn Wye is a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.
We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days pro-rata, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.
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JOB DESCRIPTION
Title: Community-based Energy Adviser
Working hours: Full-time (37 hours per week) or part-time (minimum 22.5 hours per week, equivalent to 3 days per week).
Contract: 2.1: £27,222.78 FTE Pro-Rata
Reporting to: Senior Community-based Energy Adviser
Location: Home based with travel
Application deadline: Sunday 27 September 2026
Start date: ASAP
This role will include
- Provide empathetic, unbiased, and comprehensive support to clients experiencing difficulties with energy services.
- Advocate on behalf of clients with energy suppliers to resolve issues such as billing errors, set up pre-payment plans (non-financial advice), and pursue compensation where appropriate.
- Deliver tailored energy advice to households through home visits and phone consultations, helping clients access relevant funding and support schemes.
- Build and maintain effective working relationships with local partner organisations to ensure joined-up, consistent support for clients.
- Deliver informative talks to partner organisations to enhance their understanding of energy efficiency and available services.
- Represent the organisation at community events by running information stalls and engaging with residents.
- Accurately record visit details, outcomes, and referrals using the organisation’s CRM system, ensuring data integrity and confidentiality.
- Prepare and submit written case studies that highlight client outcomes and best practices.
- Adhere to all organisational policies, procedures, and safeguarding protocols when delivering services.
- Support wider geographical areas as needed
- Carry out other reasonable duties as required to support the delivery and development of the service.
We are looking for someone with:
- Experience working with vulnerable individuals or communities.
- Experience of community project working, delivery and reporting.
- An intuitive and flexible approach to problem solving – able to think on your feet, with the patience and resilience to resolve complex issues.
- Experience of partnership working and referral processes.
- Strong organisational skills and attention to detail in record-keeping.
- Ability to travel within allocated area where public transport options may be limited
- Enhanced DBS check (funded)
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Desirable attributes, skills and experience include:
- Ideally based in either Blaenau Gwent, Caerphilly, Monmouthshire, Newport or Torfaen
- Welsh speaking
- Understanding of energy efficiency and housing-related issues
- Experience working with vulnerable individuals, helping them understand complex topics with empathy and care
- Good knowledge of local community groups and support services to provide effective signposting when needed
- Strong fact-finding and analytical skills, with the ability to present information clearly
- Positive, can-do attitude and a collaborative approach to supporting team success
- Genuine commitment to improving people’s lives through informed, compassionate support
Severn Wye Energy Agency is a charity working in England and Wales with a vision to live in a stable climate with energy for all. We achieve this by working with people to overcome fuel poverty and act on climate change by putting energy at the heart of everything we do.
We support residents and households with information and advice, empowering them use energy more efficiently and lead healthier, more affordable lives. We help businesses to reduce their carbon footprint and empower communities to meet future challenges by taking control of their energy use and implementing ideas that reduce fuel poverty and energy use. Severn Wye is at the forefront of piloting innovative new technologies that could change the future of energy. We achieve all these things by partnering with local authorities, government departments and policymakers to promote environmental sustainability through renewable energy and low carbon development.
If you are interested in applying, please visit our online application portal and fill out the application form there: severnwye.org.uk/jobs/apply. Please include a covering note stating your preferred location.
Please also consider filling out the optional equality, diversity and inclusion survey at the end of the form.
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