Community Caretaker

Make a real impact every day as a Community Caretaker at Hafod.

As a Community Caretaker at Hafod, you’ll be a visible and trusted presence across our communities, helping to make sure our estates are safe, welcoming, well-maintained and a place residents are proud to call home.

You’ll work directly with residents, colleagues and contractors, responding to issues, carrying out inspections and basic repairs, and helping keep communal areas and outdoor spaces looking their best. You’ll play an important role in spotting problems early, improving the environment and making sure residents receive a responsive, high-quality service.

Every day will be different. You’ll have the opportunity to make a practical difference to people’s homes and communities, build positive relationships with residents and work closely with teams across Hafod to create healthier, better places to live.

We put people first, offering great training, supportive teams and opportunities to grow your career with us.

This is a full-time role, joining our regional team in Cardiff, Torfaen and Newport, with some flexibility required to meet the needs of our communities. You’ll also need to be able to attend occasional evening meetings and participate in on-call support when required.

This role is a field-based role that involves travelling independently across our sites and services in the Cardiff region as part of your day-to-day duties. You’ll need to hold a full, valid driving licence.

If you’re unsure whether you can meet these requirements, please get in touch before applying and we’ll be happy to help.

Please note: We’re unable to offer visa sponsorship for this role.

What you’ll be doing

• Inspect communal areas and estate environments, both inside and outside, identifying issues such as litter, damage, obstructions, fly-tipping and other environmental concerns, and keeping accurate records including photographs.
• Carry out basic repairs and maintenance where appropriate, and report or escalate more complex issues to the relevant teams, contractors or surveyors.
• Work closely with residents, Housing and Communities colleagues and service contractors to resolve issues, follow up repairs and help make sure services are delivered to a high standard.
• Help maintain safe, clean and welcoming communities by managing environmental issues such as bin stores, graffiti, dog fouling, fly-tipping and waste, while promoting recycling and responsible use of communal spaces.
• Monitor communal facilities, services and contractor activity, supporting wider estate improvements and helping identify where residents may need additional support or adaptations.