Northeastern University London
Community Coordinator
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About the Opportunity
The Role:
The Community Coordinator (CC) serves as a community developer and student experience owner for residential students at Northeastern University London. This role requires a proactive professional who takes initiative in building vibrant residential communities, addressing student needs holistically, and collaborating across student-facing functions to create integrated support systems.
CCs are responsible for fostering strong residential communities of approximately 45-50 students through intentional relationship-building, strategic programming aligned with a co-curricular framework, and responsive problem-solving. This position requires significant evening and weekend presence in the residence halls to create both formal and informal touchpoints with students, ensuring residential spaces act as true centers for student life and belonging. CCs are expected to navigate ambiguity, make sound judgments, and proactively address issues before they escalate.
All Community Coordinators are expected to participate in an on-call duty rotation which requires the individual to work untraditional hours, including evening, overnight, weekends, bank holidays, and break periods, etc. To support co-curricular programming and manage escalated student emergencies.
Due to the live-in requirements of the Community Coordinator role, it is required that the on-campus accommodation provided must be the individual's primary residence and that the person must maintain a high visibility within their residential areas of responsibility.
While accommodation is provided, it is not fixed, and there is a possibility of room type, or allocation changing to meet institutional and business needs.
This role operates across a range of shift patterns to fulfill on-call and community presence responsibilities. The CC work pattern includes a mix of on-call coverage (weekdays, 5pm-9am; weekends 9am-9pm or 9pm-9am), daytime presence (9am-5pm), and evening presence (1pm-9pm). Staff schedules are coordinated as a team to ensure maximum visibility and student engagement within the residence halls. Candidates should be prepared to work flexibly across these patterns as part of their regular duties.
Duties and Responsibilities
Community Engagement
- Build and maintain vibrant residential communities within the halls through intentional relationship-building, inclusive programming, and proactive outreach.
- Develop and implement independent educational engagements (events) that address students’ personal and intellectual growth. Working with peers to implement wider or large-scale community initiatives.
- Maintain consistent and visible presence in the residence halls through 1-2 scheduled evening shifts per week and approximately 1 weekend shift per month (on call), with increased outreach during critical times of the academic year.
- Facilitate monthly community meetings to deliver essential updates and strengthen peer connections within assigned student groups.
- Actively collaborate with colleagues across the university to provide a seamless support network for students. Promoting and facilitating student participation in existing campus events and external London-based opportunities.
Student Development
- Conduct monthly one-on-one conversations with all assigned students.
- Holistically support NU London students’ experiences within the residence halls, and across their academic and experiential opportunities. Taking independent initiatives in identifying and addressing issues affecting students’ wellbeing and experience.
- Cultivate student leadership skills and provide differentiated support by identifying residents interested in community development, providing structured mentorship and feedback, and collaborating with them in planning and executing community events.
- Design and implement outcome-driven programming (events) aligned with the residential curriculum that fosters community and student learning.
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Crisis Management
- Serve as primary on-call staff within a 24/7 rotation, responding to student emergencies and crisis situations, providing immediate support and intervention as needed.
- Maintain proactive presence while on call through regular community rounds, student check-ins, touchpoints with site staff, and event monitoring to identify emerging concerns and community trends before they escalate.
- Evaluate and assess student behaviors and community trends and provide appropriate interventions.
Assessment and Documentation
- Conduct semesterly community assessments to evaluate residential community health, identify engagement gaps, and develop informed action plans to strengthen belonging and community among students.
- Maintain comprehensive documentation including timely submissions of incident reports, student interaction notes, engagement tracking, etc. through institutional platforms, ensuring accurate record-keeping that supports seamless care coordination and compliance.
Other
- Proactively attend one-on-one meetings with line managers, team meetings, and departmental meetings to stay apprised of departmental and institutional updates.
- Foster a positive work environment with a good team spirit, including the wider support teams, with student experience at the forefront of all efforts.
- Actively contribute to a designated departmental functional area, supporting continuous development and ongoing growth of the wider residence life team.
- Undertake additional responsibilities as assigned to support and develop both Residence Services and University initiatives.
Person Specification Criteria: [E] Essential / [D] Desirable
To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferable skills would assist you in undertaking the role.
- Bachelor’s degree or equivalent professional or vocational experience in a relevant field such as Higher Education, International Education, Student Development, or Youth Working [E]
- Demonstrated ability to build community and foster belonging among diverse groups in residential, educational, or youth development settings. [E]
- Proven capacity for independent initiative and ownership, including identifying problems, designing solutions, and implementing responses. [D]
- Strong interpersonal skills with the ability to connect with students from different backgrounds. [E]
- Experience with crisis response management, mediation, and conflict resolution [D]
- Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests and stakeholder needs [E]
- Experience being part of a diverse team, working with different personalities, and the ability to communicate effectively across different teams. [E]
- Proven ability to demonstrate sound judgement and take actions that satisfy a wide range of interests whilst achieving programmatic goals. [D]
- Experience of event planning and delivery in line with specific written outcomes [D]
- Proven ability to balance professional relationships with students and staff when living and working in proximity [D]
- Considerable experience appropriately handling sensitive information in line with GDPR and FERPA regulations [D]
- Prior experience with a live-in role and/or understanding of the challenges of living among the student body and/or staff you work with. [D]
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Enquiries & Application Process
Informal enquiries may be made to Head of Residence Services, Jess Coverdale, at jess.coverdale@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified below:
Position Type
Student Services
Salary Range
Up to £26,734
Additional Information
About the University
Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award-winning, contemporary facilities for students and staff including state-of-the-art audio-visual technology in its teaching and meeting spaces.
Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4,000 students by 2028/29.
Choose NU London
As well as the exciting opportunities this role presents, the University supports staff in maintaining a good work/life balance. Your health and wellness are of utmost importance to us, and our offerings encompass:
- 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
- Access to personalized Continuous Professional Development (CPD) plans and opportunities.
- Support with private medical insurance.
- Eye test reimbursement.
- Cycle Scheme vouchers.
- 24/7 employee assistance/support via our Employee Assistance Programme.
- Access to deals and discounts for food & shopping in the local area.
Enquiries
Informal enquiries may be made to:
Jess Coverdale
They can be reached at the following:
However, all applications must be made in accordance with the application process specified.
Application Process
Applications should be made by 00:00 on the job posting's end date (if applicable).
Participation in the equal opportunities section is encouraged, but voluntary.
Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.
The panel will be shortlisting for this position on a rolling basis, so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.
Please note all employees of Northeastern University London are required to undergo at least a basic DBS check. Our organization acknowledges the duty of care to safeguard, protect, and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance, and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
For staff’s own wellbeing, for part-time roles, the expectation is if you have multiple roles, they should not exceed full-time (37.5 hours per week), and for full-time roles, the expectation is that this will be your only role (apart from intermittent roles).
Applications are welcome from all sections
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