Rapport Guest Services
Community Coordinator
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The Crown Estate
Are you passionate about building vibrant communities and fostering connections? We are seeking a proactive Community Coordinator to become a vital part of our dynamic Rapport team in the heart of Central London.
As a Community Coordinator you will take the lead on delivering high quality first-to-last our clients and visitor’s interactions. To provide and promote the highest level of customer care and service to all guests, clients and other service providers ensuring their experience with us is best in class with your commitment to Excellence by Designs standards. Your composure in all situations and your problem-solving nature will represent the brand time and time again to our clients and visitors.
This role involves managing visitor flow and meeting room operations, and providing AV (audio-visual) support, supporting on-site engagement, and collaborating closely with the client to create a positive, inclusive workplace culture.
If you thrive in a dynamic environment and are looking to be part of a fast-growing, high-performing team, this opportunity could be the perfect fit for you.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM – 5:30 PM).
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Welcome guests warmly, assist with check-in, and ensure a seamless visitor experience.
- Manage meeting room and event bookings, setting up spaces per client needs.
- Prepare meeting rooms, including arranging refreshments and AV support.
- Handle emails, phone inquiries, post, and parcel management efficiently.
- Support office administration and ordering supplies.
- Conduct regular building checks, report maintenance issues, and ensure a well-presented environment.
- Assist with client events, engagement activities, and troubleshooting IT or facilities issues.
- Build strong client relationships, manage bookable services, and escalate queries as needed.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Ideally, have at least one year of customer-facing experience in a similar role within a luxury hotel, premium airline, or corporate environment.
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow.
- Display excellent personal presentation and interpersonal skills.
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
- Demonstrate the ability to work independently and manage own workload.
- Enjoy planning activities and events for clients.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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