DiSRUPT Recruitment & Search | B Corp
Community Development Manager
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Community Engagement Manager
Location: Central London (on-site)
Contract: Full-time, permanent
Salary: £38,000 – £45,000 per annum, plus ownership of a dedicated programme and events budget
Reports to: Campus Manager / Co-founder, with direct visibility to the Board
Make a legendary creative campus buzz again
An iconic London creative campus has launched careers, hosted globally known artists and become a home for the capital's music, audio, media and creative businesses. Now it's entering its next chapter, and we're looking for someone special to bring it to life.
The owners are investing in a full regeneration of the site, covering the look and feel, the brand and the physical spaces. New landscaped breakout areas and garden spaces are coming, and the flexible and co-working offices are being redesigned and refreshed. The campus also has a gallery and events space, an on-site café and a pub!
What the site needs now is someone to fill it with energy. Open mic nights, showcases, industry talks, summer drinks in the garden, coffee-led meet-ups, even weddings and private events: the possibilities are huge, and you'll shape them.
The role
This is a standalone, high-profile role at the heart of the owners' plans. You'll be the face of the community: the person tenants know, trust and want to see on site. You will:
- Champion tenants. Be the first point of contact for the community, run welcome and induction experiences, and build a structured programme of check-ins. You'll spot dissatisfaction early, act on feedback and help drive retention.
- Create a calendar worth talking about. Design and deliver an annual programme of events that builds cross-tenant relationships and puts the campus on the map, from networking and showcases to seasonal celebrations.
- Stretch the budget. Use your commercial instinct to bring in sponsors, brands, industry partners and artists, so the programme goes further than the budget alone.
- Tell the story. Produce newsletters, social content, welcome packs and case studies that showcase tenant businesses and project the campus's brand.
- Build the network. Develop relationships with local authorities, business networks, sector bodies and complementary organisations that bring opportunities and profile to the campus.
- Drive decisions with data. Own the community budget and track KPIs such as retention, satisfaction, NPS, attendance and referrals. You'll report regularly to the Board on performance, sentiment and risk.
- Work across the business. Partner with Sales, Operations/Facilities and Marketing so community activity is joined up, not siloed.
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About you
Essential
- Demonstrable experience in community management, events, membership, or tenant/customer engagement
- A natural, gregarious relationship-builder who enjoys connecting with a wide range of people
- Commercially savvy, with the confidence to approach companies, industry professionals and artists and secure support or sponsorship for events
- The gravitas and credibility to report to a Board and present data-led insight
- Comfortable owning a budget and reporting on outcomes against spend
- Strong written communication skills
- Highly organised and able to run a recurring events calendar without close oversight
- A self-starter who is resilient and comfortable being the sole owner of a function
- Proven experience initiating outbound contact with third parties
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Desirable
- Experience in the creative industries (music, TV, film, media, podcasting, recording, publishing, creative tech), co-working, flexible workspace, or another strong community-led environment
- An existing network in the local creative, music or business community
- Experience with social media scheduling, email marketing tools, and tenant or customer satisfaction surveys (e.g. NPS)
Why this role?
- Shape the community of a landmark London creative destination during a major regeneration
- Real ownership, a protected budget and direct access to the Board
- A site with genuine heritage and culture to build on
- A varied role where no two weeks look the same
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