The Shrewsbury and Telford Hospital NHS Trust
Community Diagnostic Centre Receptionist
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Job Opportunity: Receptionist at Community Diagnostic Centre (CDC)
An exciting opportunity has arisen to join The Shrewsbury and Telford Hospital NHS Trust as a Receptionist within the Community Diagnostic Centre (CDC). As the first point of contact for patients, visitors and colleagues, you will provide a professional, welcoming and efficient reception service while supporting the smooth running of the department.
Responsibilities
Working as part of a busy team, your duties will include:
- Patient check-in
- Appointment management
- Handling telephone enquiries
- Maintaining accurate patient records
- Supporting patients throughout their diagnostic journey
Requirements
Applicants must hold:
- GCSE English and Mathematics at Grade 4/C or above (or equivalent, including Functional Skills Level 2)
- Experience working with the public in a busy environment
Previous healthcare, appointment booking or NHS systems experience would be advantageous.
The successful candidate will have:
- Excellent communication and organisational skills
- Attention to detail
- A professional and compassionate approach
- Ability to manage a varied workload
- Competence in Microsoft Office applications
- Understanding of confidentiality, information governance and data protection
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The CDC may operate up to 12 hours per day, 7 days a week, therefore flexibility to meet service needs is required.
About the Role
Based within the Community Diagnostic Centre (CDC), the Reception Team plays a key role in delivering a professional, welcoming and efficient service to patients, visitors and colleagues. As the first point of contact, the team supports patients throughout their diagnostic pathway by managing patient check-ins, appointment administration, telephone enquiries and maintaining accurate patient records across a range of digital systems.
Duties include:
- Welcoming patients and visitors
- Booking and managing appointments
- Responding to enquiries
- Supporting administrative processes
- Maintaining reception areas
- Processing correspondence
- Updating Trust systems
Applicants should have:
- Excellent communication and organisational skills
- Attention to detail
- A professional and empathetic approach when dealing with patients, relatives, visitors and colleagues
- Ability to manage a varied workload
- Work independently and as part of a team
- Maintain confidentiality
- Remain calm in a busy environment
The CDC may operate up to 12 hours per day, 7 days per week, therefore flexibility to meet service requirements is required.
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Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Contact Information
For further details / informal visits contact:
- Name: Laura Swannick
- Job title: CDC Junior Operational Manager
- Email address: laura.swannick@nhs.net
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