The Shrewsbury and Telford Hospital NHS Trust
Community Engagement Officer
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Job Overview
The Community Engagement Officer will support the delivery of the Trust’s Public Participation and Community Engagement activities, with a particular focus on the Transforming Princess Royal Hospital (PRH) programme. Based in the Transforming PRH Hub, the post holder will act as a key point of contact for patients, visitors, and the public, providing information about services and opportunities to get involved.
The successful applicant will have previous relevant experience of working with patients, carers, or the public, and a working knowledge of the techniques used. The post holder will have some knowledge of the NHS Core20PLUS5 approach to reducing healthcare inequalities.
This role is based in the Transforming Princess Royal Hospital hub but may be required to travel to off-site locations and to work cross-site. On occasion, the post holder may need to work in the evenings and weekends to support events the Trust are attending.
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Main duties of the job
- Acts as a key point of contact for patients, visitors, and the public within the Transforming PRH Hub
- Helps people understand Trust services and how to get involved in shaping healthcare
- Provides administrative and coordination support to the Community Engagement team
- Manages public enquiries and supports communication via social media, websites, and materials
- Maintains engagement data and supports effective communication and reporting
In short: this is a front-facing, people-focused role supporting engagement, communication, and involvement in healthcare services.
Working for your organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
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We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Detailed Job Description And Main Responsibilities
For full duties and responsibilities, please refer to the attached document entitled Candidate Job Pack.
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