Bristol Waste Company
Community Engagement Officer
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SALARY: £34,680.14 per annum
HOURS: 37.5 per week, Monday - Friday
LOCATION: Days Road, Bristol
Community Engagement Officer - 5 month Fixed Term Contract
About Bristol Waste Company
At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high-quality, value-for-money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.
The Role:
- Support campaign activity by sharing key messages, with a focus on changing behaviours to increase recycling
- Represent Bristol Waste Company and attend appropriate events, including information stands, events, talks and community meetings
- Work with communities to promote recycling, clean streets and other waste-related messages, and act as contact point for residents, Councillors and Community Groups for issue resolution in their area
- Build strong and effective relationships across targeted communities with, for example, residents, elected members, Bristol City Council officers and schools
- Have a strong focus on customer care to ensure that issues/complaints are resolved swiftly
- Gather data and information from activities to support campaign reporting and evaluation
- Monitor household participation in recycling before and after engagement activities, and use it to target engagement activities to improve recycling
- Build and manage strong and effective internal relationships across the Bristol Waste Company to ensure a better customer experience
- Effective delivery of engagement pop-up events at key locations across the city
- Resolution of street and household-level issues related to waste and recycling presentation and collection
- Accurate recording of key stats related to event attendance and engagement tasks
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Essential Requirements for the Role:
- Knowledge and understanding of the waste & recycling industry and/or environmental issues, sustainability, carbon agenda, etc.
- Knowledge of engagement and behaviour change models and their application
- Experience of community engagement with proven positive results
- Experience of event management
- Ability to think creatively and use judgement, experience and initiative to solve problems
- An aptitude for collaboration and cross-team working
- Able to demonstrate analytical, organisation and time management skills
- Excellent interpersonal, oral and written communication skills
- Ability to engage and communicate effectively with all sections of the community, in a variety of situations, including the confidence to present to different audiences (such as Councillors, community groups, school children) and represent Bristol Waste at events
- Sound ICT skills, specifically MS Office suite
- Ability to work autonomously and manage own time/workload
- Must be willing to work occasional evenings/weekends
- Current, valid full UK driving licence
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Our Benefits
- 25 days annual leave + 8 bank holidays (Pro-rata)
- 5% employer pension contribution
- Free BUPA Health Cash Plan and Employee Assistance Programme
- Onsite physiotherapist and Cycle to Work scheme
- £200 employee referral bonus
- Learning and development opportunities with clear progression routes
- Reward Gateway discounts at 900+ retailers
- Employee recognition awards and long service awards
- Salary sacrifice car scheme for tax-efficient vehicle leasing
Everyone Belongs
We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.
How to Apply
Apply as soon as possible and before 23:59 on the closing date. We may close the vacancy early if we receive a high volume of applications. If you haven’t heard from us within three weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Contact:
Talent Acquisition Team
Email: recruitment@bristolwastecompany.co.uk
Phone: 0117 440 6676
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