Jack & Jill
Community Experience Manager (£32,000 - £40,000) at ActionFunder Ltd
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Job Title
Community Experience Manager
Salary
£32,000 - £40,000
Company Description
ActionFunder Ltd is a mission-driven B Corp based in Bristol and London, revolutionising community investment through an AI-enhanced grant management platform. Having distributed over £5.6 million to local projects, they connect businesses with over 17,000 grassroots organisations to deliver transparent, measurable social impact at scale.
Job Description
As Community Experience Manager, you will own the non-profit side of ActionFunder Ltd’s marketplace, championing a community of 17,000+ organisations. You will lead multi-channel support, manage fund administration and due diligence, and use data-driven insights to shape product development, ensuring grassroots projects can access the funding they need to thrive.
Location
Bristol, UK
Why this role is remarkable
- Join a fast-growing, mission-driven B Corp that has already positively impacted 1.9 million people across the UK through strategic community funding.
- Take full ownership of a massive community of 17,000+ non-profits, shaping engagement strategies and support functions from the ground up as the company scales.
- Work within a high-energy startup environment that combines cutting-edge AI technology with a deep, genuine commitment to social purpose and community empowerment.
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What You Will Do
- Manage the end-to-end non-profit journey, from onboarding and engagement strategies to providing multi-channel support via email, phone, and online drop-in sessions.
- Oversee critical operational processes, including due diligence checks and payment administration, to ensure funding reaches community projects accurately and efficiently.
- Collaborate cross-functionally with Product, Marketing, and Customer Success teams to advocate for the non-profit community and ensure their feedback drives platform improvements.
The ideal candidate
- Brings 3+ years of experience in community management or customer success, ideally within a SaaS marketplace or a multi-stakeholder environment.
- Possesses exceptional communication and relationship-building skills, with a proven ability to manage multiple workstreams and deliver results in a fast-paced setting.
- Demonstrates strong technical confidence with tools like HubSpot and Notion, alongside a genuine passion for social impact and the non-profit sector.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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