Tameside and Glossop Integrated Care NHS FT
Community Gateway Clerical Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Band 2 - 37.5 hours - Permanent
We are looking for an enthusiastic individual to join our Community Gateway Service. The Community Gateway Service are the first point of contact for members of the public and agencies making initial contact with the District Nursing Service.
What is a Community Gateway Clerical Officer?
They are the first point of contact for members of the public and agencies with District Nursing health queries. They facilitate a contact assessment service for this first point of contact, in an approachable and responsive manner. They provide simple information and advice to members of the public and other agencies at point of contact to help resolve queries. They receive queries over the telephone, referral system or email and ensure that any necessary information is completed on EMIS in a timely manner to allow a referral to be made.
This post will be based at Crickets Lane Clinic, Crickets Lane Ashton u Lyne.
The contracted hours for this post are 37.5 hours Monday to Friday between the hours of 08:00 and 18:00. Cover is also required one Saturday in six between the hours of 09:00 and 17:00.
Main duties of the job
- To deal directly with routine queries as a “first point of contact” for members of the public and agencies with District Nursing health queries.
- Using agreed algorithms, re-direct members of the public and agencies to the appropriate team or department.
- To provide simple information and advice to members of the public and other agencies to help resolve their queries.
- To receive queries through email, referral systems and by phone.
- To be able to judge where a situation may need emergency or urgent intervention, and to refer this on to the Senior Supervisor/relevant team as appropriate.
- To complete any necessary information or documentation on EMIS to allow for referrals to be made.
- To work as part of a high functioning team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working for your organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
For further details / informal visits contact:
- Name: Nicola Schofield
- Job title: Senior Admin Supervisor
- Email address: nicola.schofield@tgh.nhs.uk
- Telephone number: 07884 371042
Sue Macfarlane
Business Admin Coordinator
07920 251332
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London