What You’ll Be Doing

• Act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA).
• Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately.
• Manage sensitive and complex information confidentially, working closely with clinical colleagues when required.
• Accurately update patient records and key IT systems, including processing referrals and correspondence.
• Book, cancel and reschedule clinical appointments, ensuring waiting‑time targets are met.
• Identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals.
• Provide administrative support to clinicians and managers, helping services run smoothly.
• Work flexibly as part of a supportive team, contributing to service priorities as needed.

Please see attached the job description for a full list of job responsibilities.

Essential Criteria

• GCSEs (or equivalent) in Maths and English at Grade A-C.
• Previous administrative experience.
• Confident use of IT systems, with strong keyboard skills and attention to accuracy.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
• Ability to work with sensitivity, discretion and confidentiality.
• Well‑organised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
• Able to work well independently and as part of a team.

Desirable Criteria

• NVQ Level 2 in Administration and/or Customer Services (or equivalent).
• Previous experience within health or social care.
• Knowledge of medical terminology.
• Experience using clinical systems or databases.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Questions About The Role?

If you'd like to find out more about this role or need any support with your application, please contact Thomas Pritchard, Recruitment Advisor, on 07884 659779, or via email at thomas.pritchard@hcrgcaregroup.com. My working hours are Monday to Friday, 8:00am to 4:00pm.

Attached documents