Riverside Community Health Project
Community Hub And Operations Lead
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Company Description
Riverside Community Health Project is a long-established charity working to improve health and wellbeing and reduce inequalities in Newcastle’s West End.
Based at the Carnegie Building in Benwell, we provide a welcoming community hub alongside a wide range of support and activities for local residents, including children and families services, welfare advice, health and wellbeing support, learning opportunities, and community activities.
For over 45 years, Riverside has worked alongside local people and partners to respond to the needs and priorities of our communities. We work closely with residents, NHS and public-sector partners, schools, and voluntary and community organisations to make support more accessible and help create a healthier, more connected West End.
Role Description
We are looking for a Community Hub & Operations Lead to oversee the day-to-day running of the Carnegie Building and lead our front-facing hub and administration team.
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This is a varied, practical, and people-focused role. You will help ensure the hub is welcoming, safe, well organised, and responsive to the needs of residents, staff, and partner organisations.
You will oversee front-of-house and administrative arrangements, coordinate use of the building and room bookings, manage facilities and contractors, and supervise relevant staff and volunteers. You will also help develop effective systems and processes, support events and activities, and work with colleagues and partners to make the best use of the hub.
Working closely with the Chief Executive and wider management team, you will play an important role in developing the Carnegie Building as an accessible and well-run community resource at the heart of the West End.
What we’re looking for
We’re looking for someone who brings:
- Experience of managing or coordinating a community building, facility, office, or similar operational environment, including facilities, maintenance, or contractor coordination.
- Experience of supervising or coordinating staff and/or volunteers and creating a positive, supportive working environment.
- Strong organisational and administrative skills, with the ability to manage competing priorities and keep day-to-day operations running smoothly.
- Excellent people and communication skills, with the confidence to work with residents, colleagues, partners, contractors, and other building users.
- A practical, solutions-focused approach and the ability to respond calmly and effectively when issues arise.
- Good IT skills and confidence using everyday systems for administration, monitoring, and coordination.
- An understanding of the importance of providing an inclusive, accessible, and welcoming community environment.
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Experience in a community, charity, public service, or similar setting would be an advantage, but we welcome applicants from other sectors who can demonstrate relevant transferable experience.
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