A2Dominion Group
Community Impact Coach
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Are you passionate about supporting people to overcome challenges and make positive changes in their lives?
Join us as a Community Impact Coach and play a key role in providing intensive, personalised support to customers with complex needs who are at risk of tenancy breakdown.
- You'll manage a caseload of around 15–20 customers, building trusted relationships and acting as a consistent point of contact throughout their support journey.
- Taking the time to understand each customer's circumstances, you'll provide practical and emotional support, develop tailored action plans and help them access the services and opportunities they need to move forward.
No two days are the same. You could be attending a multi-agency meeting, advocating for a customer, supporting someone at an appointment or working with colleagues and external agencies to coordinate the right support. You'll work with some of our most vulnerable customers, helping them overcome complex challenges and access the right support to stabilise their circumstances and sustain their tenancies.
You'll have the opportunity to contribute to shaping how we deliver support in the future. A full induction and training programme will be provided, and we're looking for someone who is adaptable, curious and genuinely committed to helping customers achieve positive outcomes.
We're looking to appoint two Community Impact Coaches
- Ideally with one based in Oxford and one based in Ealing.
- As the role involves supporting customers across our communities and attending appointments and meetings, a full UK driving licence and access to a car is required.
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A Standard DBS check is required for this role.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
- At least two years' experience in tenancy sustainment or a similar support role
- Experience of providing one-to-one support to vulnerable people with multiple and complex needs including mental health, domestic abuse, substance misuse, gangs and offending
- Experience of managing a caseload, carrying out assessments and developing tailored action plans
- Strong communication and relationship-building skills, with the ability to provide empathetic and person-centred support
- Knowledge of safeguarding and data protection requirements, with an understanding of trauma-informed practice
- Experience of working collaboratively with internal teams and external agencies to coordinate support and achieve positive outcomes
- Experience of leading and contributing to multi-agency meetings and case conferences
- Experience of presenting information and representing your organisation in formal settings
- Good organisational and IT skills, including confidence using Microsoft Office and maintaining accurate case information
- A full UK driving licence and access to a vehicle insured for business use, with the flexibility to occasionally work outside normal working hours
It would also be great if you have:
- A Level 3 qualification in Information, Advice & Guidance or Coaching & Mentoring, or a willingness to work towards this
- Experience in improving customer satisfaction by ensuring services meet or exceed expectations
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Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
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