Ko-fi
Community Lead
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What is Ko-fi?
Ko-fi is the go-to service for indie creators (artists, podcasters, bloggers) to make an income doing what they love.
Ko-fi helps thousands of independent creators turn their passion into income.
We've been around since 2011, and today our team of 20 stays true to our mission: helping creators earn a living from their passions.
Benefits
- Work mostly remotely (if you want). We meet once a week in Cambridge, and the rest is up to you. If you want to work from a co-working space, we'll cover that too.
- Competitive compensation. The salary range for this role is £36,000 - £48,000, depending on experience.
- Bonus scheme. Performance and company-based bonuses when we do well.
- Paid leave. 25 days + National Holidays paid time off.
- Wellness allowance. Monthly allowance to spend on physical and mental health activities.
- Team socials. We come together throughout the year, including summer and winter celebrations, to relax and enjoy time as a team.
- Matched pension. Minimum 5%, matched up to 10% of salary.
- Personal development budget. We'll invest in you with an annual training allowance.
- Share options. Opportunity to earn share options after 6 months and take part in what we're building together.
- Your work will be seen by millions. Do the best work of your life and have it seen by creators and supporters globally.
Purpose of the role
At Ko-fi, our community is our heartbeat, and creators are at the centre of everything we do. In this role, you'll lead how we show up for creators - through social content, video, and community projects that will help them grow.
You'll be their champion: the voice of the community and advocating for them internally, and the face of Ko-fi to creators all over the world.
Things you'll do
As Community Lead, you're the driving force behind how Ko-fi shows up for creators. Here's a glimpse into what you'll do:
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- Lead our social strategy, with video at the heart: Working with creators and our design team, you'll bring creator’s stories to life and shape where Ko-fi shows up on social.
- Spot and lead new community projects: Beyond social, you'll identify opportunities that help creators grow their audiences and earnings. Taking them from idea to delivery, and bringing in other teams where needed.
- Write in a voice that's unmistakably Ko-fi: From a punchy social caption to a new feature announcement, you'll create content that's on-brand, friendly and creator-first.
- Keep your finger on the pulse of creators: You'll follow what creators are talking about and what's happening across the creator economy, using these insights to help shape what we do next.
- Let data guide you: You'll set goals for your projects, track what's working, and use the results to decide what to try next.
What we're looking for
We're looking for a Community Lead based in the UK*, with 3+ years' experience running social strategy or community projects at a tech or product-led company. Here's what makes you a strong fit:
- Curious and experimental: You're not looking to repeat what's been done before. You notice what's missing, try new approaches, and aren't afraid to test an idea that might not work.
- Independent and excited to lead: You're energised by the idea of owning an area and shaping its direction, driving projects forward on your own initiative as well as collaborating with the wider team.
- A strong and versatile writer: You can write copy that sounds like Ko-fi across formats, from a punchy caption to a video script.
- A confident, adaptable communicator: Whether you're talking to a creator, external contractors, or the team internally, you know how to read the room and adjust your tone and approach accordingly.
- Comfortable with data: You can interpret results and use them to make decisions about what to prioritise next, not just report on what happened.
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*You'll need to travel to our Cambridge office at least once a month - travel and accommodation costs are covered.
Extra credit
While not essential, these are the kinds of things that could make you shine even brighter:
- Experience working with creators or influencers
- Previous experience working in a start-up, and comfortable with a fast-paced environment
- Experience briefing or commissioning video content, working with creators or a design/production team
- Some understanding or experience of using Discord for community spaces
- A creative flair that helps you think differently and communicate clearly
How to apply
Does this role sound like a good fit?
Step 1. Email community@ko-fi.com with the role you're applying for and your favourite emoji in the subject line. Please include:
- Your CV and relevant experience
- Links to recent work that shows off your writing, social strategy or content skills
- Something interesting you've noticed about Ko-fi
Step 2. If we like your application, we will reply back within a week to invite you to an informal intro video chat where you'll meet the Community & Brand manager, talk about the role, your background, aspirations and projects you've worked on.
Step 3. If both parties think there is a good fit then we'll send you a short challenge relevant to the job and pay you for your time.
Step 4. We'll then invite you to spend a day working with the team in Cambridge, so you can get a feel for how we work.
Step 5. Offer terms are finalised and welcome aboard!
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