Referment is working with a successful international technology company to hire a Community Lead to build and develop a growing community of e-commerce professionals.

This is a hands-on role with responsibility for both the strategy and day-to-day execution of the community. You'll create reasons for members to engage, learn from each other and build relationships, both online and through live events.

The goal is to develop a genuinely valuable community rather than simply grow membership numbers.

You'll have significant ownership over how that community develops, including content, events, partnerships and identifying influential members who can become active contributors.

The Role

You'll Be Responsible For

• Developing and executing the overall community strategy.
• Creating programmes that increase engagement and participation.
• Hosting webinars, discussions, AMAs and other live sessions.
• Organising in-person events and meetups.
• Creating content specifically designed for the community, including newsletters, discussion topics and event content.
• Building relationships with influential members and industry figures.
• Identifying potential community ambassadors and contributors.
• Encouraging members to share knowledge and create their own content.
• Understanding what members find valuable and using those insights to develop new initiatives.
• Working with wider marketing and commercial teams to connect community activity with broader company objectives.
• Using AI and other technology tools to improve community operations and content creation.
• Measuring engagement and understanding which initiatives are creating genuine value.