Qube
Community Lead - Weekend
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Qube - Weekend Community Lead
Details
- Reports to: General Manager
- Location: Shoreditch, London
- Salary: £28,860 Part-Time at 0.4 FTE
- Hours: Weekends only, Saturday and Sunday, 09:00–18:00
To apply, please send your CV and a cover letter introducing yourself and explaining why you’d like to work at Qube to careers@theqube.com
About Qube
The Qube is the world’s first members’ studio for content creators. Merging a meaningful community of a members’ club with the magic of a creative studio and the convenience of a co-working space. Our curated community of musicians, producers, podcasters, YouTubers, artists, photographers, and creative entrepreneurs share a membership that celebrates diversity and inclusivity.
With four London sites open, home to a thriving community of hundreds of professional creators across the creative disciplines, we’re now growing quickly to multiple exciting new venues. Our newest and most ambitious site opens in Shoreditch in 2026.
The Role
As Weekend Community Lead at Qube Shoreditch, you'll be the face of the building on Saturdays and Sundays, delivering a best-in-class membership experience, building genuine relationships with members, and supporting them in their creative journey with Qube.
This is a hands-on, weekend-only role spanning front of house, hospitality, and building operations. You'll keep things running smoothly across the weekend and hand over cleanly to the weekday team, working closely with the Community Manager to keep the member experience consistent throughout the week.
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You'll report to the General Manager and act as Qube's on-the-ground presence over the weekend, providing technical and operational support and being ready to solve problems as they come up.
Key Responsibilities
Member & Workspace Client Experience
- Ensure all members are welcomed to Qube with a "wow, it's you!" experience.
- Anticipate member needs before they arise, personalising their experience wherever you can.
- Take ownership of member issues, using a hospitality-driven mindset to find solutions and make sure members feel heard and taken care of.
- Work the front desk coverage, being the face and energetic embodiment of Qube.
- Act as on-site barista, serving coffee and drinks to members as required.
Member Communications
- Know and explain Qube's member policies and procedures, in person, via email, or through the members app, keeping members informed and abiding by community guidelines.
- Respond to emails and app messages in a timely, professional manner, keeping the Qube voice.
- Keep members informed of any building updates or changes over the weekend.
Site Support
- Conduct morning and evening checklists, ensuring studios and communal spaces are set up according to the staging guide.
- Support members with use of studio equipment.
- Support the Events team with private event hire over the weekend.
- Manage the energy of the building, music, lighting, and any activations, in line with the Qube brand.
- Ensure a smooth, well-documented handover to the weekday team.
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Facilities Awareness
- Carry out regular, basic studio maintenance to keep studios looking fresh and clean.
- Escalate recurring maintenance problems, ensuring the building is always at its best.
- Understand and follow health and safety procedures, reporting risks or incidents promptly.
About You
Experience & Requirements
- 2+ years of experience in a hospitality role.
- Ability to work with music software and studio equipment, no need to be an expert, but a basic understanding is required.
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills; friendly with everyone, while remaining professional.
- Strong organisational skills with the ability to multitask projects from start to finish.
You should apply if:
- You are available to work Saturdays and Sundays.
- You understand start-up life and thrive in an ambiguous, fast-paced environment.
- You are passionate about music and other creative industries.
- You are solutions-orientated; you see something that can be improved and you solve it.
- You are attentive to detail and manage tasks efficiently and effectively.
- You enjoy and thrive at continually growing relationships.
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