WMJobs
Community Library Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Solihull Metropolitan Borough Council,
Part time – 31 hours per week
Do you have a passion for delivering excellent customer service and creating welcoming community spaces? Are you an inspiring leader who can motivate teams, build strong partnerships, and make a real difference to local residents?
Solihull Council is seeking an enthusiastic and customer-focused Community Library Manager to lead the delivery of library services across Hobs Moat and Olton Libraries. This is an exciting opportunity to play a key role in supporting vibrant community hubs that provide far more than books, helping residents access information, learning opportunities, digital services, and community activities.
About The Role
As Community Library Manager, you will lead a dedicated team to deliver a high-quality, inclusive and customer-focused library service. You will ensure the smooth day-to-day operation of two busy libraries while working collaboratively with partners, stakeholders, and local communities to continually develop and enhance the library offer.
You will:
- Lead, motivate and develop library staff to deliver excellent customer service.
- Manage customer enquiries, complaints and escalated issues professionally and effectively.
- Plan and deliver engaging events, activities and community initiatives.
- Build partnerships with organisations and community groups to maximise local impact.
- Monitor library performance and use data to inform service improvements.
- Oversee library buildings, facilities and physical assets, ensuring they remain safe, accessible and welcoming.
- Support the implementation of new technologies and innovative ways of delivering services.
About You
We are looking for someone who combines strong leadership skills with a genuine commitment to serving their community.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will bring:
- A qualification in Customer Service or Leadership (NVQ/ILM Level 4 or above), or equivalent relevant experience.
- Experience working in a busy customer-facing environment.
- Experience leading, motivating and developing staff.
- Excellent communication and interpersonal skills.
- The ability to manage competing priorities and work effectively under pressure.
- Strong problem-solving and decision-making skills.
- Experience building positive relationships with a wide range of stakeholders.
- The ability to engage with diverse communities and adapt services to meet local needs.
- Good IT skills, including experience using Microsoft Office applications.
Why Join Solihull Council?
At Solihull Council, we are committed to creating communities where everyone has the opportunity to thrive. Our libraries are at the heart of local communities, providing welcoming spaces that connect people, promote learning, and support wellbeing. Working for Solihull we also offer:
- Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
- A flexitime scheme
- Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
Additional Information
This role involves working alternate Saturdays on a rota basis. While based at Hobs Moat and Olton Libraries, you may occasionally be required to work from other library locations across the borough to support service delivery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
An Enhanced DBS check for working with children is required for this post.
To apply, please click on the link below. Your application should be in your own words and reflect your own personal experiences.
If you have a specific question regarding this post, please contact Baillie Carleton, Library Operations Manager at bcarleton@solihull.gov.uk.
Closing date: 30 September 2026
Interviews will be held week commencing 12 October 2026.
CV’s will not be accepted for this role.
Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Attached documents
Hours of work
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London