Veritas Creative Media
Community Manager
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Company Description
Veritas Creative is a content marketing company managing brands in the wellness, relationships, and personal development space. We create and distribute social media, video, podcast, and educational content that reaches a large online audience.
Role Description
We’re looking for a full-time Social Media Community Manager to manage day-to-day audience engagement across social media channels. This is not primarily a posting or scheduling role. Your focus will be the conversations happening after content goes live: responding to comments and DMs, engaging with followers, answering questions, moderating discussions, identifying potential leads, and helping build stronger relationships.
Key Responsibilities
- Monitor and respond to a high volume of comments and DMs across YouTube, Instagram, and Facebook every day.
- Write natural, thoughtful responses that accurately reflect the brand's voice, perspective, and communication style.
- Understand the context and intent behind comments and use good judgment to decide when to reply, engage, moderate, ignore, or escalate.
- Proactively engage with followers to encourage meaningful conversations and strengthen relationships with the brand’s audience.
- Maintain a consistent voice across different platforms and types of interactions.
- Identify potential leads and signs of buying intent within comments and DMs, and guide people toward the appropriate next step when relevant.
- Answer common audience questions and direct people to relevant resources, programs, courses, or offers.
- Handle criticism, disagreement, emotionally charged conversations, trolls, and sensitive topics with maturity and good judgment.
- Identify recurring questions, objections, audience sentiment, content feedback, and emerging themes, and share useful insights with the team.
- Work closely with the Social Media, Marketing, and Sales teams to ensure audience engagement supports broader content and business goals.
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Qualifications
- Native English fluency is required, both written and spoken.
- Exceptional written English and conversational writing ability. You should be able to communicate naturally and fluently, not just write grammatically correct English.
- Strong understanding of English tone, nuance, humor, sarcasm, slang, and informal conversation.
- Ability to adapt to and accurately write in the brand's voice rather than using a generic social media or customer-service tone.
- Ability to write high-quality responses independently without relying on AI to generate or rewrite your communication.
- Previous experience as a Social Media Community Manager, Community Manager, Social Media Manager, or similar role.
- Hands-on experience personally responding to comments and DMs, not just publishing or scheduling content.
- Experience managing a high volume of social media interactions while maintaining quality and attention to detail.
- Hands-on experience with YouTube, Instagram, and Facebook.
- Strong interpersonal skills and good judgment when communicating with different types of people and handling sensitive or challenging conversations.
- Highly organized, responsive, and able to manage multiple conversations and priorities simultaneously.
- Self-motivated and comfortable working independently in a remote environment.
- Experience working with a creator, coach, podcast, public figure, or other personality-led business is strongly preferred.
- Sales, lead qualification, or lead-nurturing experience is a plus.
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Assessment
Candidates who move forward in the hiring process will complete a written assessment using real comments and community management scenarios.
The assessment will evaluate English fluency, natural writing ability, judgment, voice adaptation, moderation decisions, and overall communication skills.
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