Zachary Daniels
Community Manager
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Community Manager - Wellness
Location: Lancashire
Salary: Up to £42k
Benefits:
- Pension scheme
- Private healthcare
- Annual company performance-based bonus
- 25 days' holiday plus bank holidays
- Company events and team activities
- Employee discount on company products
- Free on-site gym
About the Role
We're looking for a Community Manager who understands that a great community is about much more than responding to comments. You'll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business.
Key Responsibilities
- Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.
- Build genuine relationships with community members and create a sense of belonging around the brand.
- Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
- Develop and deliver community initiatives including live sessions, Q&As, challenges, competitions and seasonal campaigns.
- Support the development and management of the brand's ambassador programme, identifying potential advocates and nurturing long-term relationships.
- Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.
- Identify conversations, trends and cultural moments that the brand should be part of.
- Monitor community sentiment, conversations and feedback across social and community platforms.
- Identify recurring questions, concerns, opportunities and emerging trends.
- Produce regular community insight reports, turning qualitative feedback into clear and actionable recommendations.
- Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.
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About You
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Your very own career expert that helps elevate your application to the next level.
- 3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
- Proven experience building and managing an engaged online community rather than simply managing social channels.
- Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives.
Why Apply
- Join a fast-growing wellness and performance brand at an exciting stage of expansion.
- Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows.
- Work closely with senior leadership, Marketing, Content, Creative and Product teams.
- Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight.
- Build and develop ambassador, loyalty and community programmes from the ground up.
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