Tangerine
Community Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Role
Day-to-day monitoring of our client’s social channels using web-based systems to help make our customers’ lives easier with relevant, engaging and informative conversations. (We currently use Brandwatch, Hootsuite and Sprout Social as our main platforms.)
- Work with our teams to keep customers up to date and create solutions, along with liaising with our operations and wider teams to assist with any queries.
- Given opportunities to assist the wider team in developing and managing content for social media.
- Escalate any issues, opportunities or insight when needed and use the tools provided to resolve any problems swiftly.
- Demonstrate an understanding of processes and technical knowledge and fully utilise software systems.
- Carry out any other reasonable tasks as requested by the management team.
- Use creative thinking to flex a brand’s tone of voice to interrupt social conversations and react to trending posts.
Working Hours
37.5 hours per week, spread over the following times (5 working days per week)
- Monday – Friday 9am – 5:30pm
- Saturday/Sunday 9am-3:30pm or 3:30pm-10pm
If weekend days are worked than a day is given back during the week
What you'll Bring
- Strong communication skills
- Excellent writing skills
- Genuine enthusiasm and lots of personality
- Ability to adapt tone of voice to match the nature of the conversation
- Practical experience with social media monitoring tools e.g., Brandwatch / Hootsuite / Sprout is preferable but not essential
- Experience using Facebook, Twitter, Instagram and TikTok with a good knowledge of the social landscape
- Experience in customer service / support roles, may this be in person or via telephone, email, live chat etc.
- Attention to detail
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Us
We’re Tangerine – a team of over 100 talented content creators, digital planners, creative strategists, designers, account handlers and much more. We exist to help brands solve problems, think differently, be more influential and connect with people.
Our vision is to be the specialist communications agency that top brands want to work with and the most talented people want to work for.
Our culture is really important to us in achieving that vision. We all share a passion to be the best, deliver meaningful work and push the boundaries. We encourage our people to think freely and push creativity, continually testing and learning. All of which means our clients get the stand-out they want and our people get to show how talented they are.
And as the first agency in the UK to become employee-owned (in 2017), we all have a real say in how our business is run and we all contribute to creating an environment where we and our ideas can flourish. It also means we put a lot of thought and investment into internal programmes, to make sure we can support each other’s wellbeing. This supportive culture and our generous package of benefits and employee initiatives is why people love to stay with us and grow as part of our agency.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- An annual tax-free profit share
- A healthy annual training budget supported by our Homegrown training skills development programme
- A generous holiday scheme including your birthday off
- Wellbeing day off once a quarter
- Late start/early finish once a quarter
- Agile working
- Flexible public holidays
- Health Insurance
- Charity, Wellbeing and Social events
- Interest-free loans
- Contributory pension up to 5%
- Enhanced dependents /maternity/paternity/sick pay
- 121 coaching and mentor
Open To All
We are committed to fostering a diverse and inclusive workplace where everyone can thrive and help enhance the way we work through their unique perspectives and experiences.
Please get in touch to discuss any assistance you may require with our application process.
Direct Applicants only
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills