Royal American Companies
COMMUNITY MANAGER - Grandview I-Altona/II/Amalie Terrace
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Job Details
Level: Experienced
Job Location: Grandview I and Altona - St Thomas, VI 00802
Position Type: Full-Time (30 + hours/week)
Education Level: High School/Equivalent
Salary Range: $50,000.00 - $51,000.00 Salary
Travel Percentage: Local, as needed for business
Job Shift: Days/Nights/Weekends/On Call
Job Category: Management
Job Summary
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at the assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.
Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities
- Full oversight of assigned property
- Supervise and provide training to community associates
- Evaluate associates' performance, including the completion of annual performance reviews
- Counsel underperforming associates and provide constructive feedback to improve performance
- Create positive, welcoming, supportive environment for residents, visitors, and community associates
- Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
- Maintain knowledge and awareness of market conditions affecting leasing and operations
- Develop and execute effective marketing and advertising campaigns for apartment leasing
- Assist with development and implementation of resident services programming
- Maintain sound rent collection procedures, including following up with delinquent accounts
- Deliver rent deposits to bank and submit relevant documentation
- Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
- Maintain familiarity with all procedures and requirements for accounts payable
- Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
- Monitor landlord-tenant relations and mediate disputes when necessary
- Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
- Conduct walk-through and follow up for vendors' work on site
- Inspect apartments for move-in condition and turn-over status
- Inspect property grounds, office, community room(s), and all other amenities to ensure they are clean and maintained
- Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
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Knowledge, Skills, and Abilities (KSAs)
- Ability to perform all functions of an Assistant Community Manager
- Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations
- Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
- Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity
- Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning
- Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday
- High degree of creativity, coupled with sound business judgment
- An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers
- Performance oriented and highly motivated to produce results
- Computer literacy
- Excellent written and oral communication skills
- Work flexible schedule, including evenings and weekends
- Demonstrate strong written and oral communication skills
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Education and Experience
- High School Diploma or Equivalent
- Property/Community Manager state level license where required
- Minimum three (3) years property management experience preferred
- Proficiency in One Site preferred
- Computer literacy
- Experience in affordable housing, Tax Credit, HUD, and/or Rural Development preferred
- The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Physical Demands
- Travel independently for the purpose of conducting property business
- Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needs
- Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
- Able to work at a computer for a minimum of 7 hours daily either standing or sitting
- Effectively communicate with applicants, residents, vendors, and supervisors in e-mail, by phone, or in person regarding day-to-day operations of the property
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