• Marketing/Leasing

  • Markets apartments by promoting rentals on the phone and in person; demonstrates apartments and community to prospective residents, sells apartment features/benefits, secures commitments, and deposits from prospective residents.
  • Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
  • Ensures the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
  • Maintains up-to-date knowledge of market and competitive properties.
  • Ensures timely renewals of existing residents.
  • Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
  • Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
  • Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
  • Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
  • Ensures that staff is implementing resident retention and renewal programs to build customers for life.
  • Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
  • Reviews and approves or rejects resident applications.

• Leadership

  • Assists the overall team effort through effective leadership.
  • Analyzes concerns associated with apartments that are slow to lease and provides solutions.
  • Assumes supervisory responsibilities and management of the property.
  • Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching, and evaluating on-site employees.
  • Provides staff with direction, guidance, and tools to perform well. Provides clear and concise instructions for effective management of on-site staff.
  • Conducts staff meetings on a regular basis.

• Customer Service

  • Assists in the handling of resident service requests and various concerns as required.
  • Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
  • Ensures that residents are provided with a clean, safe, well-maintained community.
  • Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
  • Maintains high standards of resident service and relations.
  • Ensures rents are collected and accurately account for all monies in a timely manner.
  • Collects delinquent rents and notifies the supervisor so they may approve to initiate unlawful detainer actions as appropriate.
  • Ensures that maintenance requests are handled as quickly, efficiently, and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, residents should be notified timely. If the work order is not resolved within 48 hours, the regional manager should be notified.
  • Supervises contractors working on the property.
  • Represents CloudTen and the community you manage in a professional manner. Maintains a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
  • Adheres to Fair Housing Policy, ADA, Injury and Illness Prevention Policy, and Asbestos and Hazardous Materials Policy.
  • Assists in promoting CloudTen Residential.
  • Attends and participates in training seminars as requested. Ensures all on-site staff have enrolled in and completed necessary courses.
  • Works well as part of a team.

What You’ll Need:

• 2 years of property management preferred.
• Professional appearance.
• Strong customer service.
• Professional experience with Property Marketing, Entrata, Excel, Onesite preferred.

Who You Are:

• Focused with high attention to detail.
• Curious and proactive.
• Growth-oriented and well-organized.
• Disciplined and self-sufficient.
• A strong communicator.
• Tech-savvy.

What’s in It for You:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

CloudTen Residential is an equal opportunity employer and a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.