IAM RoadSmart
Community & Membership Executive
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This is a Fixed-Term Contract – Maternity Cover (up to 12 months)
About IAM RoadSmart
IAM RoadSmart is the UK’s leading road safety charity, dedicated to improving driving and riding standards and making roads safer for everyone. Through advanced driver training, driver rehabilitation programmes, and commercial fleet services, we work with individuals, businesses, and public sector organisations across the UK.
About the Role
We’re looking for a passionate and customer-focused Community & Membership Executive to join our dynamic team. In this role, you’ll be at the heart of our community: supporting customers, members, trainers and stakeholders to ensure every interaction is seamless, helpful and memorable. If you enjoy solving problems, building relationships and making a real impact, this is a fantastic opportunity to grow your career while contributing to a meaningful cause.
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What you’ll be doing
- Deliver exceptional customer service across phone, email, live chat and written correspondence
- Support members, volunteers, trainers and business clients with queries, orders and complaints
- Monitor internal dashboards to manage and prioritise tasks efficiently
- Process payments and maintain accurate records
- Identify and report issues, working collaboratively to resolve them
- Support administrative tasks across the team
- Review processes and suggest improvements to enhance efficiency and customer experience
What we’re looking for
- Previous experience in customer service and administration
- Confident using Microsoft Office
- Experience working with customer databases or order processing systems
- Strong communication and problem-solving skills
- Highly organised with great attention to detail
- A proactive mindset with a passion for improving processes
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What we offer in return:
- £25,000 Salary
- 35-hour hybrid week, with a minimum of 2 days per week in our WGC office. During your first 3 months, you’ll be required to work 4 days per week in the office to support training and onboarding
- Company Pension
- Birthday leave – an extra day off to celebrate your birthday
- Cycle to Work Scheme
- Health Cash Scheme
- Reward and Recognition Programme – recognising and celebrating our employees’ contributions and achievements
We are proud to be an equal opportunities employer. If you’re ready to make a difference and be part of a team that truly values its community, we’d love to hear from you.
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