Ayrshire Independent Living Network
Community Navigator
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Community Navigator Job Description
Job Title: Community Navigator
Responsible to: Learning & Development Manager/CEO
Location: AILN Offices are in Ardrossan, however the post will cover East Ayrshire
Hours: 35hrs
Salary: £15.50 per hour
Job Purpose
The Community Navigator supports disabled people, unpaid carers and people with long-term conditions to access services, opportunities, and community resources that improve independence, wellbeing, and social inclusion. The role focuses on person-centred support, empowerment, and reducing barriers that prevent people from living full and connected lives.
Key Responsibilities
Person-Centred Support
- Work one-to-one with people to identify goals, needs, and priorities
- Practical, hands-on assistance to support people with paperwork, attend appointments or a support group, online applications and build confidence to support independence.
- Provide practical guidance to access services, benefits, community activities, and supports
Navigation & Advocacy
- Help people understand and navigate health, social care, housing, welfare, and community supports.
- Support people to self-advocate and build confidence
- Signpost and refer to appropriate services and opportunities
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Community Connection
- Build knowledge of local resources, groups, and supports
- Develop relationships with community organisations and partners
- Promote inclusive opportunities that reduce isolation and increase participation
Partnership Working
- Liaise with statutory, third sector, and community providers
- Attend multi-agency meetings where appropriate
- Contribute to collaborative approaches that improve outcomes for individuals
Monitoring & Reporting
- Maintain accurate, confidential case records
- Record outcomes and impact using agreed systems
- Contribute to evaluation, reporting, and service improvement
Safeguarding & Professional Practice
- Follow safeguarding, confidentiality, and data protection procedures
- Work within organisational policies and professional boundaries
- Participate in supervision, training, and reflective practice
Person Specification
Essential
- Experience supporting individuals in community, health, social care, or advice settings
- Strong communication and relationship-building skills
- Ability to work in a person-centred, strengths-based way
- Knowledge of barriers faced by disabled people or those with long-term conditions
- Ability to manage a caseload and prioritise work effectively
- IT skills for recording casework and outcomes
- Valid UK Driving License and access to a car
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Desirable
- Lived experience of disability or long-term condition
- Knowledge of local services and community networks
- Experience in advocacy, welfare advice, or community development
- Understanding of trauma-informed or rights-based approaches
Values & Approach
Postholders Are Expected To Demonstrate
- Respect and dignity in all interactions
- Commitment to equality, inclusion, and accessibility
- Empowerment rather than dependency-based support
- Collaborative and solution-focused practice
Additional Information
This post is funded until 31st March 2028
Closing Date: 14th of September 2026 at 12pm
Interview will be held: 23rd September 2026 at The Michael Lynch Centre in Ardrossan.
71 Princes Street
Ardrossan
KA22 8DG
Please send CV or interest to emma@ailn.org
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