West Sussex County Council
Community Operations Manager
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Community Operations Manager
We are seeking a Community Operations Manager to serve as a key member of The Communities Directorate. Our Communities Directorate encompasses Community Safety, Economic Regeneration, our Library Service, and a broad range of specialist and targeted services and interventions, such as our resettlement services and the strategic oversight of domestic abuse and prevent.
The opportunity
- Salary: £64,682 to £68,330 per annum
- Location: County Hall, Chichester
- Contract: 12-month Fixed Term Contract / Secondment
- Working pattern: Full time 37 hours per week
You will need to hold a valid, full driving licence for this role for regular travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available.
About the job
You will be working closely with colleagues, partners, and communities, this is an opportunity for a forward-thinking individual to use their knowledge, experience and expertise to further develop our working age adult and older people approaches, which include the Prevention and Assessment Team (PAT), Changing Future West Sussex, our Health and Wellbeing strategies and commissioning, and our strategic approaches to building community resilience and community led support.
It is expected that the role will contribute to the ongoing development of the service in the context of current and new legislation and changing regulation requirements by central government. You will be responsible for developing and maintaining multi-disciplinary relationships within and outside the organisation to deliver effective, efficient and timely services. You will be working with other agencies and health partners, and contributing to system wide integration developments, policy, processes and planning, in particular the ongoing development and implementation of the system wide Early Support transformation.
What you’ll need to succeed
(Please note these skills & qualifications will be used to shortlist applications)
Key Skills:
- Ability to make sound pragmatic problem-solving decisions, which will have a wider service impact and could be business critical, including the ability to analyse and tackle difficult problems of a technical, professional, resource or people related nature using existing policies, procedures and knowledge to devise approaches.
- Ability to give detailed expert and technical advice and use considerable judgement to define and resolve problems and identify solutions without clear guidance.
- Sound partnership working skills, including the successful co-ordination of partners, with the ability to develop and manage effective relationships to successfully deliver objectives.
- Effective research, evaluation, interpretation and planning skills to derive conclusions and plan over the short to medium term. Ability to set timescales and objectives and review effectiveness of service delivery.
- Highly developed communication skills to persuade, negotiate or influence within or outside the organisation to achieve challenging/sensitive objectives and ensure implementation of solutions.
- Effective people and performance management skills with the ability to provide direction, leadership and support to individuals and teams.
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Qualifications and/or experience:
- Post-graduate professional qualification in a relevant/relatable field or the equivalent high-level of significant experience demonstrating comprehensive application of the above levels of knowledge in a relevant setting.
- Expert relevant experience in specialist area, including sound relevant operational experience, for example, delivering or coordinating quality front facing services, or health and wellbeing interventions, with a significant number of years working in the environment.
- Expert specialist, theoretical knowledge and experience relating to the service specialism.
- Detailed practical knowledge of complex theories including relevant technical knowledge to formulate and develop policies, processes, and guidance.
- Sound practical and theoretical knowledge of the political environment of local government and partner organisations, and exposure to shaping and supporting, and implementing change.
- Demonstrable experience in managing demand, the development of efficient and effective sustainable customer journeys and delivering efficiencies.
- Considerable experience of managing, leading staff and managing partnership approaches.
- Experience of managing a budget and contributing to financially related decisions on high level spending.
- A sound knowledge of key legislative frameworks.
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Rewards and Benefits
- Access to our Employee Assistance Programme, we are committed to providing a healthy work life balance.
- You will benefit from a generous amount of annual leave, plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.
- For more information about the wide variety of benefits, you can take advantage of please visit our Rewards and Benefits page.
Further Information
- The reference number for this role is (CPP01415).
- For further information regarding the role, or a conversation regarding the application process, please contact HR recruitment please contact Rachael Doolan – Recruitment Specialist at Rachael.Doolan@westsussex.gov.uk
How to Apply
Click apply below, upload your CV and cover letter. Your cover letter should:
- Outline your motivations for applying.
- Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description to show what skills you have and your level of experience utilising these skills).
Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.
Equity, inclusion and accessibility is important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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