National Trust
Community, Participation & Volunteering Co-ordinator
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Summary
We are looking for an experienced, engaging, community-minded professional. This role will focus on steering this area of our work, building relationships and developing partnerships.
As both sites are rural, having your own transport is essential, and we offer a supportive environment with great opportunities to build skills and develop your career.
Salary: £29,000 per annum
Contract: Permanent
Hours/working pattern: Full-time, 37.5 hours per week. This role will be working primarily weekdays with some weekend and bank holidays. General office hours are 9am to 5pm but there is flexibility.
Interview date – Monday 19th October 2026
Start date: ASAP
Please provide a cover letter and CV when applying for this role.
This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.
What It's Like To Work Here
Lacock is a leading heritage attraction welcoming local, national, and international visitors. With ambitious plans for the next ten years, it is an exciting and forward-thinking place to work. Alongside our sister property, The Courts Garden, the team creates inspiring experiences, from world-class photographic exhibitions and family programmes to beautiful natural spaces, rich cultural activities, and memorable days out. This work is made possible by a dedicated team of around 60 staff and more than 350 volunteers.
For more information about our property please visit www.nationaltrust.org.uk/lacock
What You'll Be Doing
- Building strong, positive relationships with local communities, organisations, and groups.
- Developing partnerships and co-creation projects that deepen engagement and support our vision for Lacock.
- Working closely with volunteer managers, offering guidance and helping to grow volunteering pathways.
- Creating new opportunities for participation, ensuring they reflect community needs and interests.
- Contributing to the development of our visitor experience through collaborative, people-focused approaches.
- Working across both Lacock and The Courts Garden to connect people with our places in meaningful ways.
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Who We're Looking For
We’d love to hear from you if you’re:
- a strong understanding of community engagement, participatory practice, and volunteer innovation.
- experience in increasing community participation and developing inclusive opportunities.
- excellent communication and relationship-building skills.
- the ability to coach and support others, and to work collaboratively across teams.
- confidence in using data and insight to guide decisions.
- knowledge of relevant legislation including safeguarding, GDPR, and equality.
- a proactive, empathetic, and inclusive approach.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place Lacock Abbey & House, High Street, Chippenham, SN15 2LG
Documents
- [Community, Participation & Volunteering Co-ordinator - B.pdf](Community, Participation & Volunteering Co-ordinator - B.pdf)
- [Role profile context. CPVO Lacock Group.pdf](Role profile context. CPVO Lacock Group.pdf)
Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 11 October 2026
Interview date – Monday 19th October 2026
To apply for this vacancy simply click the 'apply' button in the top right-hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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