National Trust
Community, Participation & Volunteering Manager
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Summary
We're looking for a Community, Participation and Volunteering Manager to join our portfolio team in South Shropshire and Kinver Edge. You'll support volunteer managers across the portfolio with improving the volunteer experience and increasing support in targeted ways.
You'll support our community engagement and partnerships, sometimes with a volunteering focus. Working with property colleagues, you'll ensure our volunteering offer grows and develops. Capable of managing complex relationships, you'll lead for greater engagement with our communities.
You'll work 4 days per week and 1 weekend per month, as well as some bank holidays and additional weekend events.
This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.
What it's like to work here
We're a diverse and busy portfolio with a mixture of open countryside at places like Long Mynd and Wenlock Edge with others like Dudmaston and Benthall comprising houses, gardens, parks and agricultural estates as well as other places like the Rock Houses at Kinver. We work with many stakeholders and partners and are an inclusive and creative team always striving to improve how we care for our places and experiences for people, visiting, working, and volunteering with us. We're progressive and ambitious, always working at pace and are keen to develop the volunteer experience in supporting our work and delivery of plans.
What you'll be doing
Reporting to the General Manager, you'll work in partnership with the portfolio leadership team to strategically plan, implement, evolve, and support the portfolio volunteer managers (Heads of Department) in how they lead for volunteering within their departments. Coaching colleagues to increase their confidence and capability and creating a positive, flexible, and inclusive environment for volunteers whilst increasing the number of volunteers.
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You'll support our ambitious plans for Nature Restoration and Access in the portfolio through working with existing partners and stakeholders and forge links with new communities.
Supporting the General Manager to develop an inclusive culture and embed the ‘Everyone Welcome’ value, you'll be a key member of the portfolio leadership team and be collectively responsible for the effective delivery of the portfolio People and Places Plan.
Who We're Looking For
To deliver this role successfully, you'll need:
- Experience of community work
- Excellent communication and facilitation skills, including experience with public-facing engagement
- Proven ability to work collaboratively with a wide range of diverse stakeholders (e.g. community groups, academics, local authorities, creative organisations, health and wellbeing initiatives)
- Ability to work independently and as part of a team, building productive relationships
- Experience tracking, monitoring, and reconciling budgets responsibly
- Strong IT competency for effective reporting, record-keeping, finance management, and communication
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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National Trust place
Dudmaston, Quatt, Bridgnorth, WV15 6QN
Documents
- Community, Participation & Volunteering Manager - Grade 7.pdf
- Compliance
- Eligibility to Work in the UK
Requirements
- Compliance
- Eligibility to Work in the UK
Additional information
- Closing Date: 11th October 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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