Balfour Beatty plc
Community Relations Manager
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About The Role
Balfour Beatty (Urban Fox) has an exciting opportunity for a Community Relations Manager to join our growing team.
Base location can be either Kent or Suffolk
What you'll be doing
Community Engagement & Communication
- Act as the primary point of contact between project delivery teams and residents, businesses, local communities, customers and stakeholders, ensuring project activities, impacts and mitigation measures are clearly communicated and understood.
- Lead and deliver stakeholder and community engagement activities, including public information events, exhibitions, consultations, community liaison forums, newsletters, mail drops, door-to-door engagement and other outreach initiatives. Act as the main point of contact for residents, businesses and stakeholders.
- Communicate project information including scope of works, programme and timelines, disruption and mitigation measures.
- Manage reputational opportunities and risks, working with Group Communications and Corporate Affairs to protect and enhance the reputation of the project, customer and Urban Fox.
- Plan, create and deliver high-quality communications, campaigns and content that promote and share key project milestones, achievements, customer outcomes, social impact and business objectives across internal and external channels.
- Support work-winning activities by providing communications, stakeholder engagement, community relations and social impact expertise to bids and proposals.
Stakeholder & Relationship Management
- Build and maintain positive relationships with customers, local communities, local authorities, elected members, businesses, project partners and key stakeholders to support successful project delivery.
- Build relationships with residents and community groups, local authorities and elected members, businesses and other affected stakeholders.
- Represent the project at stakeholder forums, community liaison groups, public consultations and stakeholder external engagement meetings.
- Manage stakeholder enquiries, concerns and complaints professionally and promptly, ensuring issues are resolved or escalated appropriately and records are maintained in line with contractual and reporting requirements.
- Monitor stakeholder sentiment, community feedback and emerging issues, identifying and escalating customer, community and reputational risks where necessary.
- Monitor, evaluate and report on communications and stakeholder engagement performance, providing insight and recommendations to improve effectiveness, customer experience and community outcomes.
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Enquiries, Complaints & Reputation Management
- Manage all inbound community enquiries and respond to complaints professionally and promptly.
- Identify emerging issues and escalate where required.
- Maintain an accurate log of complaints, actions taken and outcomes.
Impact Mitigation
- Work collaboratively with delivery teams to identify and mitigate project impacts, including noise, access restrictions, disruption, traffic management and environmental considerations, ensuring mitigation measures are communicated effectively to affected stakeholders.
- Promote respectful behaviours across project teams and support positive engagement with customers, communities and stakeholders.
Who we're looking for
Essential Skills & Experience
- Strong communication and interpersonal skills.
- Experience in community engagement, customer service or stakeholder management.
- Ability to manage sensitive situations and handle complaints professionally.
- Strong organisational and record-keeping capability.
- Empathetic and approachable, with confidence engaging with the public.
- Proactive and solutions-focused, with the ability to remain professional under pressure.
- Team player with ability to work with individuals across multiple geographical locations.
- A driving licence and willingness to travel.
Desirable Skills & Experience
- Experience in construction, highways or infrastructure projects.
- Experience working in occupied environments, including residential areas.
- Knowledge of Considerate Constructors and social value requirements.
- Experience working with local authorities, elected members and community stakeholders.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
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About Us
Balfour Beatty Investments is an international infrastructure investor operating in the UK and US. We develop and finance both public and private infrastructure projects whilst operating a portfolio of long-term infrastructure assets, with a portfolio of PPP concessions in healthcare facilities, highways, energy and transmission, student accommodation, residential regeneration and private housing.
In the US, our portfolio includes Balfour Beatty Communities, a subsidiary dedicated to developing and operating privatised military housing, student and multifamily housing. We also operate Balfour Beatty Campus Solutions, a leading provider of large capital project financing, development and construction solutions for the higher education market.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
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