Sage Homes
Community Safety Officer - Kent
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Role: Community Safety Officer
Location: Kent
Contract: Permanent
Salary: £38,000 - £40,000
Hours: 37.5 hours per week
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
About the Role:
As a Community Safety Officer at Sage Homes, you will investigate and resolve anti-social behaviour and domestic violence cases, working closely with the Homes & Communities team, police, and partner agencies to support victims and create safer neighbourhoods.
You'll be home based within the county of Kent as regular travel is required to visit our homes across Essex.
About the Role:
- Act as an advocate for Sage customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Proactively investigating and resolving instances of low – high level ASB cases.
- Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour).
- To support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
- Leading on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
- Supporting continuous improvement and increased satisfaction.
- To ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
- Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions.
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About You:
- Experience working as an Community Safety / ASB Officer.
- Experience in providing an excellent housing/Anti-Social Behaviour management service and hold a good understanding of housing law and legislation.
- Customer centric and ‘can do' attitude.
- Excellent communication skills and organised.
- Good people skills and empathetic, you will be speaking with customers who are facing difficult situations.
- Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.
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Benefits:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
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