LHH
Community Support Advisor
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Community Support Advisor
Preston - Hybrid, with regular community-based work
Fixed-term until March 2027
£25,664 + benefits
LHH is supporting a community-focused organisation that supports individuals facing financial and social challenges to improve their circumstances as they recruit a Customer Support Advisor.
About the Role
This role supports individuals experiencing financial and energy-related hardship to improve their situation through practical guidance, structured support, and ongoing encouragement.
Key Responsibilities
- Work directly with individuals in their homes, community settings, and over the phone.
- Help them understand their options, access available support, and take clear steps toward greater stability.
- Manage your own caseload, keeping accurate records and ensuring each person receives consistent and appropriate support.
- Work with external organisations and service providers to help coordinate the right assistance.
- Full training will be provided, including support to complete a Level 3 qualification in Energy Advice.
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Requirements
- Motivated to support others and willing to learn.
- Ability to communicate clearly, stay organised, and remain calm and focused when working with people in difficult situations.
- Resilient, patient, and able to maintain professional boundaries.
- Practical, reliable, and comfortable taking responsibility for their work.
- Ability to build trust with others while also keeping a clear focus on helping them move forward.
- Interest in problem-solving and a willingness to develop new skills.
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Additional Information
As the role involves regular face-to-face work in the community, you will need to be able to travel locally and have access to a vehicle.
If this sounds like you, we would love to hear from you.
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