Playground Games
Community Support Manager - Agency Contract
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Playground Games is looking for a Community Support Manager to work alongside talented Fable team in Leamington Spa on an agency contract.
About us
As a premier first-party Xbox Game Studio, we are passionate about creating genre-defining games that are accessible, beautiful, and, most of all, fun. We are currently developing the next chapter of the beloved Fable franchise, and we are looking for exceptional talent to work alongside our team as we continue to bring this iconic fantasy world to life.
About the role
As a Community Support Manager, you will work alongside the Community team to deliver world-class support operations, actionable player insights, and seamless collaboration between support and development teams. You will own the processes that track, triage, escalate, and resolve player-reported issues, while consolidating and sharing feedback and trends from support and community channels to stakeholders.
This position is offered on an agency contract, with the successful candidate employed by one of our trusted recruitment partners and assigned to work with Playground Games. The role is based at our state-of-the-art studio in Royal Leamington Spa, operating under our hybrid working model with a minimum of three days per week in the studio.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We are looking for a promising Community Support Manager who is passionate about their craft, skilled in player support operations, stakeholder collaboration, problem solving, and delivering actionable insights, and eager to contribute to the development of Fable.
What you'll do:
- Act as the primary point of contact between Xbox/Microsoft Customer Support teams and internal Fable stakeholders.
- Establish and maintain effective processes for triaging, escalating, tracking, and resolving player-reported issues.
- Monitor support ticket trends, player pain points, and emerging issues to identify risks and opportunities for improvement.
- Ensure support teams have accurate and up-to-date information regarding known issues, game updates, workarounds, and player-facing messaging.
- Consolidate player feedback from customer support channels, community platforms, social media, and other feedback sources.
- Translate community and support insights into clear, actionable recommendations for development teams.
- Maintain dashboards, trackers, and documentation related to support operations and issue management.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you'll bring
- Proven experience, with demonstrable work on at least 1 published title, ideally AAA.
- Experience with customer support ticketing systems, issue tracking, and player-insights reporting tools.
- Strong communication, problem-solving, and analytical skills.
- A genuine passion for video games.
Why join us?
This is a fantastic opportunity to contribute to a world-class game while working alongside an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Although you will be employed by an agency partner, you will work day-to-day with the Playground Games development team, helping bring the next chapter of Fable to players around the world.
If you require any reasonable accommodation to apply for this position, please contact us on recruitment@playground-games.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location