AI Acquisition
Community Support Specialist
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About AI Acquisition
AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.
We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support.
Why Join AI Acquisition?
- Work at the forefront of AI-driven business growth
- Join a high-performance, globally distributed team
- Be part of a company scaling rapidly across multiple regions
- Directly impact client success and experience
- Operate in a fast-paced, execution-focused environment
The Role
We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.
This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.
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Only hits
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This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base.
Key Responsibilities
Client Support & Communication
- Manage live chat and support channels, ensuring fast and accurate responses
- Resolve client queries efficiently while maintaining a high standard of communication
- Escalate complex issues to the appropriate teams when needed
- Maintain professionalism and empathy in all client interactions
Issue Resolution & Escalation
- Identify and troubleshoot client issues across platform usage, onboarding, and workflows
- Handle support tickets and follow through until resolution
- Flag recurring issues or bugs to internal teams
Knowledge Base Contribution
- Follow and utilize internal documentation and SOPs effectively
- Contribute to improving FAQs and knowledge base content
- Document new solutions and recurring fixes to support team scalability
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Operational Support
- Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
- Support internal teams with insights on client feedback and common pain points
- Ensure adherence to SLAs (response time, resolution time, quality standards)
Must-Have
- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
- Experience handling live chat or ticket-based support environments
- Experience in SaaS, PaaS, AI, or tech environments
- Experience working with global teams across time zones
- Experience managing multiple concurrent support conversations or tickets
- Strong written English communication skills
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
- Exposure to CRM tools and customer workflows
- Basic understanding of AI tools or automation workflows
- Fluent in English
- Available during Eastern Time business hours
What We Offer
- Remote-first environment with global exposure
- Opportunity to grow within Customer Success and Operations
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Jessica, London
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