Leicestershire County Council
Community Support Worker
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Organisation: Leicestershire County Council
Work Location: County Hall, Leicester
Working Hours: 37 Hours Per Week
Contract Type: Permanent
Closing Date: Tuesday 13th October 2026
Salary: Grade 9 - £33,129 - £35,493 per annum (pro rata for part-time)
This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.
Are you passionate about safeguarding?
Do you enjoy working in a fast-paced team?
Are you innovative and seek to continually improve the services you deliver?
As a Community Support Worker within the Safeguarding Team you will be triaging Safeguarding referrals. You will carry out the initial information gathering to determine if a Section 42 needs to be progressed. You will also be carrying out Safeguarding enquiries. Your team will have an office base and can work in a hybrid way. You will undertake visits to people in their own homes, in a hospital setting or wherever the person feels most comfortable to meet you.
About the Role
The purpose of the Safeguarding Adult Team is to ensure that there is a consistent and timely approach to applying safeguarding thresholds, identifying and addressing immediate risk and establishing the outcomes of the person involved, in line with Making Safeguarding Personal principles. The focus is on making safeguarding personal and therefore the service user remains at the centre of the enquiry.
- You will provide short term intervention during which time you will aim to make enquiries to enable you to:
- Apply safeguarding thresholds
- Identify and take steps to address any immediate risk
- Meet or discuss with the person involved to establish what their outcomes are in relation to the safeguarding enquiry. Where there are any doubts about the person’s capacity to consent to the enquiry and advise of their outcomes, a mental capacity assessment and if necessary best interest decision in relation to this will be undertaken
- Establish who is involved with the person’s care and who needs to be involved in the enquiry
- Hold a strategy meeting or discussion
Our Team
Our teams are friendly and supportive, with regular supervision and our employees have manageable workloads. The teams hold weekly Group Supervision Meetings, to promote the best possible outcomes for the people we work with across Leicestershire. We provide a comprehensive induction package with ongoing access to bespoke learning and development opportunities. This includes tailored continuous professional development sessions and access to academic research and practice expertise to develop skills, experience and inform our employee’s practice. Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?
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To find out more about what it’s like to be a Community Support Worker, please see Katie’s story here.
As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.
As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.
Please click here to see the CSW career progression plan.
A DBS enhanced check for a regulated activity is required for this post.
About You
To apply for the CSW post, you must:
- Hold a Level 2 in Maths and English and a relevant health/social care qualifications, a full Level 2 or 3 qualification in adult social care, for example NCFE CACHE Level 2 Diploma in Care, or equivalent
- Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
- Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
- Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
- Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
- Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
- Be able to manage a caseload and work to clear objectives.
You will require a valid full driving licence or access to a vehicle for this position.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
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For more information or an informal discussion, please contact:
Team Manager – Elizabeth Page
Telephone: 0116 305 3453
Email: Elizabeth.Page@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us
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