Job type

Permanent, Full-time

Location

Clockwise Glasgow, Savoy Tower, 77 Renfrew St, Glasgow G2 3BZ

Objectives

• Support the Community Manager in delivering location performance across member experience, community engagement, compliance, and commercial activity.
• Deputise for the Community Manager during periods of absence, ensuring continuity of leadership, decision-making, and service delivery.
• Provide operational and people support to the wider business, sharing best practices and supporting cover, training, and consistency where required.
• Act as a role model for Clockwise values and behaviors, embedding them within day-to-day operations and team culture.

Key Responsibilities

Sales, Trading & Business Performance

• Support delivery of ancillary revenue targets, including but not limited to meeting room, events, and additional services, proactively identifying opportunities to drive income.
• Manage and respond to enquiries in line with the Clockwise member journey and sales process, conducting tours and progressing opportunities where required.
• Maintain accurate and compliant use of systems such as HubSpot for enquiries, member interactions, and sales activity.
• Support sales-related projects, including competitor research, local market insight, and CRM data management.
• Record meeting room bookings, ancillary sales, and event income in line with SOPs.
• Assist the Community Manager with cost control, purchasing processes, and supplier value management where appropriate.

People, Community & Culture

• Deliver a Clockwise brand standard member experience at all times, ensuring a warm welcome, visible presence, and effective resolution or escalation of issues.
• Act as day-to-day operational lead for the Community Team when the Community Manager is absent, including supervision, task prioritization, and issue management/escalation.
• Conduct regular 1:1 meetings with Community Team colleagues providing coaching, support, and performance feedback, and communicate key outcomes, development needs, and any concerns to the Community Manager.
• Support onboarding, buddying, and development of Community Team colleagues, including those across the wider business.
• Ensure effective reception desk cover, coordinating rotas and stepping in operationally when required.
• Lead and support delivery of community events and activities aligned to Clockwise’s community pillars, ensuring quality, consistency, and budget adherence.
• Contribute to member communications, social media content ideas, and local engagement initiatives in collaboration with the marketing team.
• Conduct regular member check-ins and capture feedback, escalating insights and improvement actions to the Community Manager.
• Maintain clear and consistent handover notes, duty logs, and internal communications to support seamless team operation.
• Maintain accurate and compliant use of systems such as HubSpot for enquiries, member interactions, and sales activity.
• Support sales-related projects, including competitor research, local market insight, and CRM data management.
• Record meeting room bookings, ancillary sales, and event income in line with SOPs.
• Assist the Community Manager with cost control, purchasing processes, and supplier value management where appropriate.