Fife Council
Community Transport Operative
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Proposed Interview Date: Tuesday 1 September 2026
Closing Date: Sunday 23 August 2026
Contract Type: Permanent
Salary: FC4 - £26,786.83 to £29,170.80
Working Pattern: 36 hours per week on a shift rota system of 4 over 7 days which includes weekends
Location: Bankhead, Glenrothes and covering Halbeath Depot, Dunfermline
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply [https://www.fife.gov.uk/jobs/how-to-apply] section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement [http://www.fife.gov.uk/jobs/supportingstatement].
Job Details
As part of the Fife Bus Team you will provide a door-to-door passenger transport service for those who are unable to access mainstream public transport due to some form of reduced mobility be it a physical sensory or mental impairment. This involves engaging with clients showing empathy and developing trust as well as providing assistance to the passenger from their door to the minibus ensuring they board safely and are seated securely before moving off.
You will work on our relief list to cover for holidays/sickness absence working 36 hours per week on a shift rota system of 4 over 7. Shift times are 7.00am-6.30pm Monday to Sunday with various start/finish times with shift lengths being no more than 9 hours.
Assisting passengers to and from their door to the vehicle ensuring passengers board and alight safely providing any necessary assistance. This will include clear and concise communication with the passenger making sure they are aware of their surroundings and any trip/slip hazards. Drivers must also ensure seatbelts are applied prior to moving off and any wheelchairs are safely and correctly clamped in accordance with training, guidelines and instruction provided. The jobholder is also required to continually assess the needs of the passenger notifying the office of any anticipatory care to allow forward referral to partner agencies as necessary.
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To drive the minibus according to the daily work schedules which are planned in conjunction with the Dispatch Team. This can also require the jobholder to re-schedule and forward plans trips when dealing with emergency situations, for example, minibus breakdowns. This can be complex depending on the level of need of the passengers to be re-scheduled.
Due to the nature of the passengers transported by Fife Bus, the jobholder will also be responsible for dealing with areas of possible conflict being able to care for and deal with other people who may be upset or unwell, difficult, frail, confused or who have special needs. This will require the jobholder to have a calming nature and deal with such situations to an amicable resolve or to refer these on to the Transportation Officer (DRT).
You will be responsible for the using the TomTom telematics within the minibus ensuring mileages, minibus defects etc, are recorded correctly and accurately. You will also be responsible for collecting any other information deemed necessary for monitoring/planning purposes.
Recording and reporting any comments or complaints made by passengers with a view to resolving these at source or deciding the correct course of action for forward referral. Recording and reporting any traffic incident, accident or damage to the vehicle or equipment and obtain witnesses statements where possible.
The job pack for this vacancy is attached at the bottom of the page. It provides more detailed information about the job and the type of person we are looking for.
The Person
You will be required to hold a Category D1 Driving licence and should be interested in working with vulnerable adults and children, have a caring and patience manner and be capable of using your own initiative.
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Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Further Information
- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/file/0015/40353/Community-Transport-Operative-A4526.pdf]
- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
- Directorate Information - Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments#xd_co_f=MzBlNmFkMDAtYzRiZi00OTgyLWI3MjUtM2MxZWU1OWIwODQx~]
- Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
- Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk [transactions.recruitment@fife.gov.uk]
- AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf]
For further information please contact: Angela Hutchison at Angela.Hutchison@fife.gov.uk
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