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Customer Experience Apprentice
Maersk is offering an exciting opportunity to begin your career with Maersk, a global leader in integrated logistics. As a Customer Experience Apprentice, you will gain valuable hands-on experience while working towards a nationally recognised apprenticeship qualification.
Wage
£21,000 a year
- Minimum wage rates (opens in new tab)
- £21,000 Starting Salary
- After 6 months increasing to £23,000
- After 12 months to £25,000 if performance targets are reached
Training course
Customer service specialist (level 3)
Hours
Full time. Monday-Friday, 09:00 -17:00. 30 minute unpaid lunch break. 37 hours 30 minutes a week
Start date
Monday 14 September 2026
Duration
1 year 3 months
Positions available
2
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working in a diverse and fast-paced environment, you'll gain exposure to international business operations, build professional relationships, and learn how to deliver outstanding customer service.
At Maersk, we are committed to helping our apprentices grow and develop, providing real career progression opportunities within a global organisation.
This apprenticeship is ideal for someone who is eager to learn, passionate about customer service, and looking to start or build a long-term career in logistics and supply chain management.
As a Customer Experience Apprentice, you will learn how to manage the end-to-end customer journey, proactively identify and resolve issues, build strong stakeholder relationships, and contribute to continuous improvement initiatives that benefit both Maersk and our customers.
You will combine practical, on-the-job experience with structured learning through your apprenticeship programme, developing valuable skills that will support your future career.
Key Responsibilities
- Follow established processes and procedures to manage customer expectations and maintain accurate documentation.
- Support the Customer Experience team in delivering high levels of productivity, accuracy, and service in line with agreed service standards.
- Participate in cross-functional teamwork and projects.
- Learn how to manage end-to-end shipment processes in compliance with company procedures.
- Ensure services are delivered as promised and communicate proactively with customers regarding any changes or exceptions.
- Take ownership of customer queries and support their effective resolution by working with relevant stakeholders.
- Support eCommerce initiatives and contribute ideas for continuous improvement.
- Develop knowledge of logistics, customer service, and supply chain operations through both practical experience and apprenticeship learning.
Requirements
- A minimum of Level 4 (Grade C or equivalent) or above in both English and Maths.
- A genuine interest in developing a career in customer service, logistics, or supply chain.
- Strong communication skills and confidence when interacting with customers and colleagues.
- A positive attitude and willingness to learn.
- Passion for delivering excellent customer service.
- Well organised and able to work effectively under pressure.
- A strong team player who collaborates well with others.
- Able to manage multiple tasks and priorities.
- Comfortable using technology and willing to learn new systems and processes.
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Maersk is committed to a diverse and inclusive workplace, and is an equal opportunities employer and is committed to providing a diverse and inclusive workplace. All recruitment decisions are made based on merit, skills and experience.
Where you'll work
12th Floor The Plaza
100 Old Hall Street
Liverpool
L3 9QJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
You'll be supported by experienced colleagues and mentors who will help you develop the knowledge, skills, and behaviours needed for a successful career in customer experience, supply chain, and logistics.
More training information
SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Essential qualifications
- GCSE in:
- English (grade C/4/Pass)
- Maths (grade C/4/Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Interest in development
- Confidence
- Positive attitude
- Willingness to learn
- Able to work under pressure
- Multitasking skills
- Ability to learn new systems
About this employer
Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment. http://Maersk.com (opens in new tab)
Company benefits
- Earn while you learn
- A supportive and inclusive working environment
- Professional training and recognised qualifications
- After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potential for permanent roles and career progression
Ask a question
The contact for this apprenticeship is: SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000047291.
Apply now
Closes in 30 days (Thursday 10 September 2026) After signing in, you’ll apply for this apprenticeship on the company's website. Sign in or create an account
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