Metropolitan Thames Valley
Complaint Coordinator
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£29,025 - £30,553 p/a
Temporary - Full Time
Closing date - 5 August 2026
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The role
Complaint Coordinator - 12 Month Fixed Term Contract
Location: Beeston, Nottingham, NG9 1LA
Salary: £29,025 - £30,553 - Hybrid Working based on a 37.5hr week
Free on-site parking subject to availability
At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham.
As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
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This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
We’re Looking For Someone Who Will…
- Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
- Possess prior knowledge and experience in resolving customer disputes.
- Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
- Negotiate and persuade effectively to achieve a desired outcome.
- Advocate for our customers and show empathy towards their frustrations and needs.
- Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
- Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
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Interview Diary Date: To be confirmed
Download documents
- Complaint Coordinator (1).pdf
- OR-Complaint Coordinator.pdf
Department: Customer Services
Last updated: July 29, 2026
Job ref: NTX1222935
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