Chubb
Complaint Handler - Italian Speaker
How your CV stacks up
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Are you fluent in Italian and English?
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?
If you are passionate about growing your skills within one of the largest insurers in the world with excellent employee benefits and a diverse working culture, then we would love to hear from you!
We have an excellent opportunity for an Italian-speaking Complaint Handler to join our Complaints Team, based in our Glasgow office. The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints.
We are happy to consider applicants with experience in a Customer Services role from financial services, call centers, or hospitality sectors. We provide full comprehensive training on complaints processes and regulations to allow our people to be successful in this post.
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Key responsibilities
- Ensure complaints are identified, investigated, and resolved promptly and fairly
- Investigate complaints thoroughly, correctly identifying root causes
- Write Final Resolution Letters
- Meet Chubb’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Pipeline/Caseload management
- Work to Chubb’s Standards and Frameworks
- Participate in the Training and Competency Framework
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Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
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