University Hospitals Sussex NHS Foundation Trust
Complaint Investigations Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
University Hospitals Sussex delivers four maternity and four neonatal units, at our hospitals in Brighton, Worthing, Haywards Heath and Chichester.
In recent years, we have undertaken a considerable programme of improvement to our maternity and neonatal services. We remain committed to strengthening our improvement efforts, and continuing to improve outcomes for our patients.
In August 2025 Baroness Valerie Amos was appointed to lead the independent investigation into NHS maternity and neonatal services nationally and it was announced on 15 September 2025 that University Hospital Sussex NHS Foundation Trust is one of 14 trusts nationally that are included in the investigation.
In April 2026, the Secretary of State for Health and Care announced that Donna Ockenden would chair a review of maternity services in Sussex.
This review will involve large numbers of families, including those who have experienced harm, loss and bereavement.
The post holder will be responsible for supporting the programme and the complaints team to meet both internal and external requirements for complaints functions aligned to the Independent Review of Maternity Services (IMR).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The postholder will prioritise and manage their own caseload of complaints and family meetings and will carry out these responsibilities in line with the Trust’s values, with high levels of sensitivity and compassion, with a focus on trauma-informed restoration.
To work as part of the complaints team, and
the IMR programme team, and with the Trust’s divisions to
receive patient complaints and ensure, in collaboration with
relevant staff, that they are investigated in accordance with
national guidelines and the Trust’s own complaints
procedure.
To oversee and support the divisions to produce high quality
complaint investigation reports and draft responses.
To co-ordinate the responses for complex complaints that
span more than one division
To support the effective implementation of the Trust’s
Complaints Management policy and processes and ensure
that compliance is monitored and reported, gaps in
compliance identified and appropriate actions and
mitigations are developed
To facilitate local resolution meetings between clinicians,
Get help with your application
Your very own career expert that helps elevate your application to the next level.
hospital staff, patients and their relatives.
Ensuring complaints are responding to efficiently,
appropriately, compassionately and collaboratively with a
focus on learning and meeting the Trust’s standards for
complaints responsiveness and quality
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact:
- Name: Jane Carmody
- Job title: Head of Patient Services and Experience
- Email address: jane.carmody@nhs.net
- Telephone number: 01273 664678
Please contact by email in the first instance to then arrange a mutually convenient time to speak.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills