Metropolitan Thames Valley
Complaint Specialist
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£30,629 - £32,241 p/a
Permanent - Full Time
Closing date - 22 September 2026
The role
Complaint Specialist
Location: Beeston, NG9 1LA
Salary Banding: £30,629 - £32,241 based on 37.5hr week
Contract Type: Perm
Hybrid working to be discussed at interview stage
As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.
You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.
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You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP’s, Councillors and the MTVH Policy Team.
What You'll Need To Succeed
- Strong knowledge and experience in resolving customer disputes
- Ensures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concerns
- Confident at communicating with senior leaders and members of parliament where appropriate
- Exceptional Organisation
- Excellent communication and written skills
- Report writing skills to ensure regular updates into senior executives on the progress of complaints, orders and improvements
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Interview Diary Date
On or around week commencing 28th September TBA
Download documents
- [Complaint Specialist.pdf](Complaint Specialist.pdf)
- [Occupational Requirements Template Complaint Specialist.pdf](Occupational Requirements Template Complaint Specialist.pdf)
Department: Customer Services
Last updated: September 8, 2026
Job ref: NTX1230993
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