SiriusPoint
Complaints & Consumer Duty Lead
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Role: Complaints & Consumer Duty Lead
Location: London Employment Type: Full-time
About SiriusPoint
SiriusPoint is a specialty underwriter specializing in Property & Casualty, Accident & Health insurance, and reinsurance solutions for businesses worldwide. Headquartered in Bermuda with offices in New York, London, Stockholm, and additional global locations, SiriusPoint is listed on the New York Stock Exchange (SPNT). Our strong capital base exceeds $3.0 billion, and our operating companies hold financial strength ratings of A (AM Best, Fitch, S&P) and A3 (Moody’s).
Our global presence, strategic Delegated Partners, and Managing General Agents (MGAs) reinforce our offering. We empower a collaborative culture, fostering talent and expertise to deliver impactful, insight-driven risk solutions in an ever-changing world.
About the Role
We are seeking an experienced Complaints & Consumer Duty Lead to join our growing team in London. As a high-impact role, this position will be pivotal in shaping complaint management frameworks and ensuring compliance with UK Financial Conduct Authority (FCA) Consumer Duty regulations across our business and Delegated Partners.
Key Responsibilities
- Lead complaints oversight, including:
- Data consolidation and reporting
- Root cause analysis and trend identification
- Collaborate closely with Delegated Partners to:
- Develop and maintain effective complaint-handling frameworks
- Provide expertise in:
- Training and guidance on complaints management processes and Consumer Duty obligations
- Conducting audits and reviews to assess adherence to FCA standards
- Perform Fair Value Assessments to evaluate customer outcomes comprehensively
- Analyze Consumer Duty data and present critical insights to governance committees
- Support and align with broader global compliance initiatives and projects
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Requirements
The ideal candidate will display the following skills and attributes:
- 5+ years of experience in Conduct Risk or Compliance, specializing in the insurance industry
- Deep understanding of FCA regulations, including Consumer Duty, Distance Communications Directive (DISP)
- Practical experience leading complaints functions in regulated sectors, preferably within a Delegated Authority/MGA or Lloyd’s market environment
- Strong stakeholder management and influencing capabilities to drive change
- Analytical mindset, adept at deriving actionable insights from data
- Demonstrated ability to drive process improvements and ensure regulatory compliance
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At SiriusPoint
We believe joint efforts produce stronger results. United as a global team under shared ambitions, we channel our collective strength toward purposeful impact. Founded on a commitment to risk protection, our Vision is to become best-in-class underwriters, powered by intelligent solutions and expert talent.
Our Values underpin every decision and interaction:
- Integrity: Trust, respect, and honesty are non-negotiable.
- Customer Focus: Our success depends on delivering value to the customers we serve.
- Solution-Driven: We prioritize imaginative and innovative approaches.
- Diversity: We embrace varied perspectives as a catalyst for growth.
- Collaboration: Shared ideas amplify progress.
By joining SiriusPoint, you’ll advantage from:
- A supportive culture that empowers you to leverage your expertise.
- Global collaboration allowing your contributions to transcend borders.
- A mission to build a secure, resilient future—together.
Why Join Us?
Join a market-leading underwriter where your skills, creativity, and passion can push boundaries. At SiriusPoint, your voice matters, and your potential is limitless.
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