Carbon
Complaints Data Analyst (Post Market)
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Complaints Data Analyst
Job Type: Temporary
Location: Remote (must be based in the UK)
Duration: 3-4 months approx.
Rate: circa. £50-65 per hour (Umbrella)
Role Summary
We are seeking an experienced Post Market Complaints Data Analyst to join a global quality team supporting post-market surveillance, product quality monitoring, and regulatory compliance activities. This position plays a critical role in analysing complaints and quality data, identifying trends and risks, and delivering data-driven insights that support product performance, patient safety, and continuous improvement initiatives across a global medical device portfolio. Working closely with Quality, Regulatory, Clinical, R&D, and Operations teams, you will help ensure compliance with industry regulations while driving excellence in quality monitoring and reporting.
Key Responsibilities
- Lead monthly product quality monitoring activities, utilising statistical analysis and trending methodologies to identify emerging quality signals and product performance concerns.
- Develop, maintain, and enhance Power BI dashboards and reporting tools to support quality monitoring and business decision-making.
- Conduct detailed complaint investigations, trend analysis, and ad hoc data reviews to support product improvement and risk mitigation programmes.
- Support post-market surveillance activities, including trending analysis, product monitoring, risk reviews, and safety reporting requirements.
- Ensure compliance with quality management systems, complaint handling processes, and relevant regulatory requirements, including EU MDR trending obligations.
- Partner with cross-functional stakeholders to drive continuous improvement, maintain product quality standards, and support regulatory inspections, audits, and CAPA activities.
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Skills, Experience & Qualifications
- Proven experience analysing complex datasets and translating findings into actionable business and quality insights.
- Prior experience working within a Medical Devices company is essential.
- Advanced Excel skills with experience using statistical analysis tools such as Minitab and data visualisation platforms such as Power BI.
- Strong understanding of post-market surveillance, complaint handling, quality engineering, and risk management within regulated industries.
- Knowledge of medical device regulations and standards, including EU MDR 2017/745, ISO 13485, ISO 14971, and 21 CFR 820.
- Excellent communication and stakeholder management skills, with the ability to work effectively across global cross-functional teams.
- Degree in a scientific, engineering, technical, or related discipline, with 5+ years of experience in quality engineering, data analytics, post-market surveillance, or a similar regulated environment. Relevant quality or statistical certifications would be advantageous.
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Why Join?
This is an excellent opportunity to join a global organisation where your expertise will directly contribute to product quality, regulatory compliance, and patient safety. You will have the opportunity to influence decision-making through data-driven insights, collaborate with international teams, and contribute to the continuous improvement of quality and surveillance processes.
To Apply
If you want to find out more about this role or would like to make an application, click below or contact Theo Charles.
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
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