Gleeson Recruitment Group
Complaints Handler
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Representative – Complaints
A well-established and growing manufacturing business is seeking a proactive and customer-focused Customer Service Representative to join its customer support team. This is an excellent opportunity for an individual who enjoys solving problems, building customer relationships, and delivering first-class service in a fast-paced environment. The successful candidate will act as a key point of contact for customers, ensuring enquiries and issues are resolved efficiently while working closely with internal departments to deliver a seamless customer experience.
Key Responsibilities
- Respond to customer enquiries via email in a professional and timely manner.
- Process returns and provide updates regarding orders and customer requests.
- Investigate and resolve customer complaints, ensuring positive outcomes wherever possible.
- Maintain accurate records of customer interactions using CRM and business systems.
- Liaise with production, logistics, sales, and other internal departments to resolve customer issues.
- Conduct follow-up communication to ensure customer satisfaction and build long-term relationships.
- Identify service improvements and contribute to continuous improvement initiatives.
- Analyse recurring issues and help implement corrective actions to prevent future problems.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Candidate Profile
The ideal candidate will possess:
- Previous customer complaints background.
- Strong communication skills, both written and verbal.
- Excellent relationship-building and stakeholder management abilities.
- Good IT skills, including experience with CRM, ERP, and Microsoft Office systems.
- Strong organisational and multitasking capabilities.
- A methodical approach to problem-solving and complaint resolution.
- The ability to work effectively under pressure while maintaining attention to detail.
- A positive attitude with a willingness to learn and develop.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London